Tanja Pogačnik Email & Phone Number

Slovenia

Rotterdam, South Holland, Netherlands

- Conducting in-depth telephone surveys with diverse demographics to gather market insights and customer feedback.- Utilizing effective communication and interpersonal skills to engage respondents and ensure high survey completion rates.- Maintaining accurate and detailed records of survey responses, ensuring data integrity and confidentiality.- Collaborating with team members.

Zagreb, Croatia

- Provided direct technical support to partners, assisting them with navigating the Zalando marketplace.- Troubleshot and resolved technical issues related to article onboarding.- Read and interpreted technical documentation to assist partners with article onboarding issues.- Maintained accurate records of partner interactions and resolutions in CRM systems.- Collaborated with internal teams to escalate and resolve complex technical problems.- Conducted shadowing sessions to support the onboarding of new team members.- Met and exceeded performance standards (KPIs) by using efficient and empathetic communication to resolve incoming tickets.

Zagreb, Croatia

- Handled customer inquiries via email and chat, ensuring timely and effective resolution of issues.- Actively listened to customers to understand their concerns and provide tailored solutions.- Used customer relationship management (CRM) systems to maintain accurate records of customer interactions.- Resolved technical issues related to products and services, providing detailed explanations to customers.- Met and exceeded performance standards (KPIs) through efficient and empathetic communication.- Provided feedback on common issues to help improve overall customer experience.

Slovenia

- Evaluated websites and applications for user-friendliness.- Provided feedback on improving user interfaces and overall experience.- Developed visual elements to enhance brand identity.- Photographed products and prepared banners for the website to enhance online presence and drive engagement.- Designed instruction manuals for products, ensuring clear and user-friendly documentation.

Radovljica

- Handled diverse customer inquiries with a focus on healthcare products, ensuring prompt resolution and customer satisfaction.- Implemented social media strategies to boost brand awareness and engagement, creating compelling content for various platforms.- Monitored social media channels for feedback and opportunities, contributing to the company's positive online presence.- Played a key role in creating comprehensive user manuals for products, developing all accompanying imagery and videos demonstrating product usage.

Radovljica

- Ensured guest satisfaction through exceptional service delivery and prompt issue resolution.- Managed reservations, inquiries, and billing processes efficiently.- Maintained high cleanliness standards and inventory management.- Created engaging animated content for children with educational elements.- Organized events tailired for children.- Contributed to a positive guest experience through interactive animations and activities.

Master Of Education (M.Ed.), Adult And Continuing Education And Teaching (Andragogy)

High School Graduate

Education record

Education record