•Analyzed data and interpret results•Managed and facilitated training for individuals to equip them with the required knowledge and skills to operate system at a high competency level•Collaborated with various internal and external agencies to improve work processes with AI solutions

•Serviced taxpayers in the individual segment•Addressed inquiries and provide step-by-step solutions •Assisted taxpayers with calculations such as total tax payable and tax relief amount

•Worked closely with members in the Corporate Loan Team to execute various type of loan transactions•Supported supervisor with office functions such as documentation, data entry, and office correspondence •Assisted the team to streamline its daily disbursement reconciliation process with advanced excel functions

•Generated leads for events and seminars •Performed outbound calls to send invitations and follow-up on interested client•Conducted data verification and managed data entry for admin purposes