Tanmai Handoo Email & Phone Number

Markham, Ontario, Canada

Toronto, Ontario, Canada

· Successfully on-boarded candidates and trained incumbents onClient’s services and products.· Administered course content, schedules and attendance utilizing learningmanagement system (LMS)· Evaluated customer interactions and provided effective feedback toadvisors

Toronto, Ontario, Canada

· Successful in resolving all types of product and service escalations

Toronto, Ontario, Canada

· Responsible for resolving client’s customers issues with iOS, MacOS, Apple Watch, Home Pod and Apple TV.· Successful at maintaining over 92% CSAT rate.

Ontario, Canada

· Successfully on-boarded candidates within first few weeks of employment· Documented and tracked applications of prospective leads using Salesforce · Worked closely with Finance and Registrar’s Office to provide scholarship and career planning advice · Consistently achieved an average of 100 call dials per day to identify potential candidate

Hyderabad Area, India

· Extensively handled process training for new and tenured associates using WebEx and Citrix Knowledge Management System · Provided post-training support and additional SOPs/job aids for clearing parking lot items and unmet expectations · Was awarded the "Service Hero" title for implementing strategies to reduce the team’s average call handle time · Received customer and client appreciation for providing exceptional customer support

Hyderabad Area, India

· Managed full-cycle recruiting, including sourcing, interviewing, and contract negotiations · Recruited candidates for high-profile positions in Fortune 500 companies · Single-handedly delivered sales and customer service training for new associates

Hyderabad Area, India

· On-boarded and trained over 200 new incumbents with a consistent feedback score of 94% · Efficiently handled process training in transitioning Collections process from Philippines to Hyderabad office · Administered course content, schedules and attendance utilizing learning management system (LMS) and HRIS · Developed training materials and visual aids to achieve operational goals

Hyderabad Area, India

· Audited over 2000 calls to improve associate-customer interactions · Supported Operations and Training departments in handling multiple administrative duties · Recognized by the management for exceptional customer service and training support to maintain positive Net Promoter Score

Hyderabad Area, India

· Handling the incoming & outgoing calls related to Verizon Internet Service· Improving quality of service and increase client delight· Achieving service level and productivity targets for the Process· Preparing and submitting of periodic reports to Team Leader/Manager - Operations