- Support and troubleshooting Network activities on IMS/VOLTE Core Networks in North America.- Participate in emergency support handling ( & its resolution within SLA).- Customer request handling on all IMS/VOLTE network.- Develop and maintain relationships with North America Customers.- Handle and drive CSR (Customer Service Requests) resolution.- Perform remote and on-site troubleshooting in real customer networks and labs.- Verify emergency corrections in lab before… Show more - Support and troubleshooting Network activities on IMS/VOLTE Core Networks in North America.- Participate in emergency support handling ( & its resolution within SLA).- Customer request handling on all IMS/VOLTE network.- Develop and maintain relationships with North America Customers.- Handle and drive CSR (Customer Service Requests) resolution.- Perform remote and on-site troubleshooting in real customer networks and labs.- Verify emergency corrections in lab before they are released to customer.- Dialog frequently with our interfaces in the region, PDU and product line.- Identify new business opportunities. Show less

Senior Technical Staff member in NPI team, handling new product implementation & deployment. Deployments, Integration of Virtual Machines on RedHat (Tripleo) based Openstack on HP and Dell computes.Installation and commissioning of IMS nodes on TELCO CLOUD (using openstack). NFVO Products-CMS & VNFM, Deployment of VMs through Descriptors.Onboarding and testing on cloud containerization platform using Docker & Kubernetes.Deployment of containers using Docker run time engine… Show more Senior Technical Staff member in NPI team, handling new product implementation & deployment. Deployments, Integration of Virtual Machines on RedHat (Tripleo) based Openstack on HP and Dell computes.Installation and commissioning of IMS nodes on TELCO CLOUD (using openstack). NFVO Products-CMS & VNFM, Deployment of VMs through Descriptors.Onboarding and testing on cloud containerization platform using Docker & Kubernetes.Deployment of containers using Docker run time engine and setup of kubernetes cluster as orchestrator. Show less

Handling SBC Care team in Nokia Pvt. Ltd. as a Technical lead, providing LEVEL-3 technical support to Asia Pacific/Middle east/Africa customers (namely VIL, Bharti-Airtel, Reliance Jio, CCPL Singapore, Vodafone Qatar/Turkey, Du Dubai, Vodacom SA/Tanzania) & part of cross-functional teams with prime responsibilities in Nokia SBC.Responsibilities:-Interface with customers Nokia products: SBC, which includes both the Access 7510 BGW and the Access 5450 ISC.-Outage Handling of… Show more Handling SBC Care team in Nokia Pvt. Ltd. as a Technical lead, providing LEVEL-3 technical support to Asia Pacific/Middle east/Africa customers (namely VIL, Bharti-Airtel, Reliance Jio, CCPL Singapore, Vodafone Qatar/Turkey, Du Dubai, Vodacom SA/Tanzania) & part of cross-functional teams with prime responsibilities in Nokia SBC.Responsibilities:-Interface with customers Nokia products: SBC, which includes both the Access 7510 BGW and the Access 5450 ISC.-Outage Handling of Emergency & work on RCA cases opened because of an Emergency with the purpose of finding Root Cause.-Coordinating with software design and development teams in integration, testing and commercialization of products. -Raising JIRA tickets and following up with the developers for fix. Show less

Brief description: Currently associated with Ericsson Global India as a Sr. Engineer in Customer Support Team, providing support for the resolution of CSR (trouble-tickets) reported from various customers in N. America (RNAM) Responsibilities-Responsible for CSR Handling, Fault analysis & E2E troubleshooting of Core Network L2 Faults within SLA which are raised by various customers in North America for CDMA Equipment’s.-Working with OEM / 3rd party vendors for fault /… Show more Brief description: Currently associated with Ericsson Global India as a Sr. Engineer in Customer Support Team, providing support for the resolution of CSR (trouble-tickets) reported from various customers in N. America (RNAM) Responsibilities-Responsible for CSR Handling, Fault analysis & E2E troubleshooting of Core Network L2 Faults within SLA which are raised by various customers in North America for CDMA Equipment’s.-Working with OEM / 3rd party vendors for fault / problem resolution.-Interacting with PLM & PDU Team for fixing Software & Hardware Bug in Customer Network.-Working on RCA cases opened as a result of an Emergency with the purpose of finding Root Cause. -Interacting with Service Delivery Director & Service Delivery Manager for Resolution of the Issue.-Analysis of Customer Requirement to deliver the Desirable Solution / Feature to Customer. -Achieving over all the KPI Assign as per the contract.-Frequently attending Meeting with North American Management for Network Optimization & -Technical query discussions. Show less

Brief description: Working in National NOC and taking care of all the core N/w activities in PAN India RCOM network.Handling O&M and Configuration of MSS (MSC, MGW) system for CDMA - Reliance Communication network, solving various network related problems and trace analysis of MAP, ISUP, Wireless IN Messages & Call processing. Responsibilities:-To provide 24X7 technical support for Maintenance of CDMA core N/W, Ensuring Network availability by giving higher level Support… Show more Brief description: Working in National NOC and taking care of all the core N/w activities in PAN India RCOM network.Handling O&M and Configuration of MSS (MSC, MGW) system for CDMA - Reliance Communication network, solving various network related problems and trace analysis of MAP, ISUP, Wireless IN Messages & Call processing. Responsibilities:-To provide 24X7 technical support for Maintenance of CDMA core N/W, Ensuring Network availability by giving higher level Support towards FM & Circle team.-Providing technical support & resolving the TT’s (trouble-ticket) raised from the circle/ field team.Network escalated faults and seeking solution for identified operational issues within SLA-Implementation of CRT’s (change request) related to traffic migration, routing change, new level opening, POI creation, SIP link creation.-FOA (First Office Approval) testing of new launched services & features like RBT, tone loading etc & Implementation of the same in PAN India network.-Documentation & writing of technical MOPs.-Resolution Technical Network customer complaints, with proper RCA (root cause analysis).-Initiating audits based on the discrepancies observed in core NEs while resolving complaints & coordinating with the Service Assurance team for the same. Show less

Preparing network availability reports from the raw outage data.Taking KPI report on daily basis and analyze the same when needed to solve problem.Subscriber/customer Complaint Management and their problems Rectification.HLR/VLR analysis regarding subscriber selected queries.Configuration management: CRF implementation, including POI Creation, level opening, E1 Augmentation.Raising trouble tickets for outages/ Network faults and escalating the same as per the process… Show more Preparing network availability reports from the raw outage data.Taking KPI report on daily basis and analyze the same when needed to solve problem.Subscriber/customer Complaint Management and their problems Rectification.HLR/VLR analysis regarding subscriber selected queries.Configuration management: CRF implementation, including POI Creation, level opening, E1 Augmentation.Raising trouble tickets for outages/ Network faults and escalating the same as per the process guidelines. Show less

Alarm Monitoring, Fault Localization/Correction/Verification.Online technical support to Field engineer.Configuration management: CRF implementation, including neighbor addition, changing BTS parameters.