Business Analyst
Current- Facilitated workshops with small business owners to identify onboarding pain points and prioritize needs. - Collaborated with teams to automate manual tasks, enhancing accuracy and reducing intervention. - Created a project plan and roadmap, aligning stakeholders on objectives and resources. - Analyzed application abandonment rates using SQL to optimize onboarding processes. - Managed client relationships and tracked progress with Salesforce CRM, generating insights for client acquisition. - Developed Tableau dashboards for monitoring KPIs and enabling data-driven decisions. - Reduced application processing time by 40% through automation and workflow improvements. - Increased new client acquisition by 25% by enhancing the onboarding user interface. - Used JIRA and Agile methodologies to ensure timely project delivery and milestone achievement.