As a Software Development Manager at Amazon, I lead a team of engineers who design, develop, and deliver scalable and reliable software solutions for the AWS Chime Voice Connector service. I have over 17 years of experience in the telecommunications industry, with a strong background in SIP, MGCP, Diameter, and other VoIP protocols. I am also certified in Management Essentials by Harvard Business School Online, and have completed several courses on interpersonal communication and project management skills. My core competencies include software architecture, team leadership, agile development, customer focus, and problem-solving. I am passionate about creating innovative and customer-centric products that enhance the communication and collaboration experience for millions of users. I am always eager to learn new technologies and best practices, and to share my knowledge and expertise with my team and the broader community. My goal is to continue to grow as a software leader and to contribute to the success and vision of Amazon.