 Imaged 90 Nashville election computers with latest software and network security to ensure the best voting experience for Nashville citizens Provided team members with sound technical information, realistic project estimates, and coordination of technical resources to meet business objectives Developed a set of product-based problem scenarios and associated solution procedures to enhance general knowledge of the latest hardware and software applications for all PC configurations Managed out of warranty assets for over 600 Nashville government employees by replacing their system with a fully updated and newly imaged asset to optimize productivity

 Provided superior customer service to club members during group dining functions Solved problems for staff and customers in a fast-paced environment, utilizing strong teaming and collaboration skills Demonstrated excellent communication skills with management to ensure delivery of a consistent and extraordinary club member experience