Tanner Johnson Email & Phone Number

Perth, Western Australia, Australia

Answering the help desk phone number - utilising the ServiceNow platform to fulfill requests, triage incidents and performing Level 1 troubleshooting of user's IT Incidents.Utilising the ServiceNow platform to search for Knowledge Base articles and previous tickets to action Incidents and Requests.Actioning and following up on all tickets in a timely manner to meet SLA requirements.Using Windows Server 2012/2019 and Exchange Online/On-Prem to action basic Administration tasks such as but not limited to; unlocking accounts, adding rights groups to user's accounts, managing access to shared mailboxes and Distribution lists and changing/setting up user's passwords.

Western Australia, Australia

• Self-directed job planning, including managing remote travel and booking accommodation. • 150+ hours of DJI drone piloting inspecting Telstra and client structures.• Communicating with landowners and clients for confirmation.• Manage and maintain drone equipment including cleaning and maintenance.• Maintain client structures through routine maintenance such as treating bolts and fixing corrosion.