Tanner Linden Email & Phone Number

Los Angeles, Ca, Us

-Supervise daily guest services operations, ensuring high standards of service and staff engagementManage scheduling, hiring, training, and coaching of guest services staff to meet team goals-Oversee reservation operations and online ticketing systems to ensure smooth guest experiencesAct as Duty Manager, addressing guest concerns and maintaining operational efficiency-Collaborate on guest services program development, policy implementation, and budget forecasting-Lead guest interaction, ensuring a professional and welcoming environment through positive communication and problem-solving

Boston, Massachusetts, United States

-Created a long-term digital strategy that increased engagement across platforms by over 30% -Strategic driver of social media presence and engagement of accounts totaling over 15.9k followers -Conceptualized and implemented online fundraising responsible for raising over $60,000 in one-time gifts per year-Manage all external communications, including weekly newsletters, monthly magazines, quarterly membership mailings, and fundraising letters

Boston, Massachusetts, United States

-Build and maintain a positive public image for the organization-Create digital media assets-Form press releases-Manage social media messaging -Increase brand awareness

Greater Boston Area

-Social Media content creation and management across platforms-Online campaign planning, development and implementation-Image procurement for publications-Managing and formatting a weekly email publication with content from contributors-Managing and formatting a weekly internal communications publication-Event management on calendars and social media

Fort Collins, Colorado, United States

-Managed all technical operations for worship services: including audio-visual content, staging, lighting, and overall visual arts and production value -Executed and installed a self-designed multi-camera system to create an interactive livestream solution for services from the sanctuary -Recruited volunteers and trained staff and volunteers on best and current software for worship production such as ProPresenter and Wirecast

Fort Collins, Colorado, United States

-Build and execute social media strategy through research, platform determination, messaging and audience identification-Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action-Set up and optimize the organization’s pages within each platform to increase the visibility of the organization’s social content-Moderate all user-generated content in line with the moderation policy for each community-Create editorial calendars and syndication schedules-Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information-Collaborate with other staff members to promote events, programs, and services offered by the organization

Santa Barbara, California Area

-Supervised a team of Event Hosts who carried out the day-of execution of children's events -Updated our event fee structure, booking website, and marketing materials, which doubled our children's events revenue in one year -Spearheaded influencer marketing campaigns with Santa Barbara influencers to promote children's events at the Zoo, bringing in new demographics of clients and increasing bookings -Coordinated the recruitment and training of volunteers for children's events (Boo at the Zoo, Princess Weekend, Train Days, etc.) -Established partnerships with outside organizations to enlist sponsors and merchandise donors for major events

Santa Barbara, California Area

-Provided mentoring and help as needed to ensure that each employee does their best to provide “above-and- beyond” customer service.-Addressed and resolved guests problems and/or concerns that could not be addressed by an employee.-Coordinated with department director to prioritize projects, directing and monitoring the progress of employees such areas as cleaning, organizing, restocking and selling tickets.-Monitored and enforced the Daily Schedule, including beginning and ending shift times; lunches and breaks.-Promoted positive internal communication within and between departments and employees.

Santa Barbara, California Area

-Promoted the sale of memberships and processed the paperwork.-Performed duties of ticket sales and customer service at Admissions and Parking.-Interacted with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.-Performed opening and closing procedures and assures that all necessary tasks are completed.

-Responsible for filming, editing and airing content for local channels 6 and 15 in Ventura County.-Assisted in filming parades, graduations and sports games in and around Ventura County. -Filmed Public Service Announcements (PSA’s) and City Council meetings.