Tanner Richardett Email & Phone Number

Philadelphia, Pennsylvania, United States

Supervise and structure all customer-facing operations, responsible for over $1 million in annual ticketing and merchandise revenueDevelop and promote a positive customer service culture for interactions with over 80,000 patrons each seasonCreate a collaborative environment for all aspects of front of house to work together efficiently, including Box Office, Concessions, House Management, Volunteers, and Accessible Services, maintaining the excellence of a staff of 20 full- and part-time employees and over 200 volunteersMaintain confidentiality, organization, and cleanliness of over 250,000 patron accounts containing personal and historical financial information in AudienceView Unlimited CRM

Philadelphia, Pennsylvania, United States

Introduce authentic application and examples of successful tools for Marketing, Audience Cultivation, and Front of House Management in the nonprofit spaceSupport students in successfully engaging in nightly responsibilities of a Front of House staff during each term’s mainstage production, providing service to up to 400 patrons per performance

Greater Philadelphia Area

Oversee audiences of performances at Drexel University's theaters and performing spaces (Mandell Theater, Black Box Theater, Main Auditorium)Compose performance reports to notify space management and facilities about run time and house count, as well as issues regarding technology and attendee complaintsAnswer questions regarding performances, gave directions to nearby facilities, and resolved complaints from audience members

Philadelphia, Pennsylvania, United States

Served as front-facing administrative support to students, faculty, adjuncts, and visitors for the Department of Architecture, Design, & Urbanism.Maintained the digital stability of the department, including file management (OneDrive, Sharepoint), department email oversight, and web presence upkeep.Assisted with student services, course registration and section balancing, summer program enrollment, upkeeping cleanliness and inventory of studios and classrooms, answering questions, and reserving spaces.

Philadelphia, Pennsylvania, United States

Cleaned and maintained Music Industry recording studio spaces to ensure health and safety needs are being met during return to campus amid COVID-19 pandemicMonitored and ensured student compliance with all COVID safety protocols while working in recording studiosPerformed general upkeep tasks within the studios as well as assisting with tasks for the department at large, including technical support for hybrid classes and providing tours of the studio facilities

Collaborate with the Artistic Director in managing and leading the Collective, serving as main contact in Artistic Director’s absenceCreate, maintain, and execute staffing agreements and the general operating budget Spearhead accountability measures in upholding our Mission, Vision, Values, as well as Equity, Diversity, Inclusivity, and Accessibility commitmentsServe as administrator of the website and online box office systems, maintain accuracy of information and upcoming events

Philadelphia, Pennsylvania, United States

Worked closely with the Artistic Director as a founding member in managing, executing, and leading all artistic productions and special projects for the CollectiveOversaw the hiring process of all actors, designers, and other artists in conjunction with the Artistic Director, creating job descriptions, contracts, and conducting interviewsMaintained close watch and reconciliation over a small budget to ensure quality production while remaining financially viable

Greater Philadelphia Area

PAST CREDITS:Sister of Mine (The Strides Collective) - October 2023Hannah and the Healing Stone (terraNOVA Collective) - August 2022Hotel Williams (Temple University) - November 2021The Stickie Detectives (Theatre Contra) - July 2021The Diamond Peak Studio Sessions (Strides Collective) - June 2021Ignite (Strides Collective) - October 2020Ivanov (Temple University) - September 2020The House (Going Viral Festival) - May 2020Door to Door (EAM Productions) - October 2019H5^1 (Commonwealth Classic Theatre Company) - August 2019Significant Other (Mauckingbird Theatre Company) - August 2019 *We Have Apples (EAM Productions) - May 2019Fallen Angels (Mauckingbird Theatre Company) - January 2019FrankenFestival (Drexel Players) - October 2018The Courage Plays (Mantua Theatre Project) - May 2018[title of show] (EAM Productions) - April 2018* - Nominated for Best Sound Design in the 2019 BroadwayWorld Regional Awards for Philadelphia

Greater Philadelphia Area

Designed posters, logos, and t-shirts for theater, bands, music businesses, concerts, and school events. Provided fair and affordable rates based on the intensity of projects and anticipated amount of time spent on themCatalogued and showcased all works through an Instagram business account @thirdcrate.designs

Philadelphia, Pennsylvania, United States

Conducted daily COVID-19 screenings with all members of cast, crew, and administration entering the performance spaceReported any symptoms or cases of concern to dedicated COVID compliance team and coordinate necessary substitutions of personnel depending on severity of symptomsPrepared and administered two rapid antigen tests each week for each member of the cast, crew, and administration within the testing pool and track resultsSupervised all testing pool members while in the space to ensure all follow COVID protocols in placeCleaned and sanitized all high-contact surfaces and objects between rehearsals and performances

Philadelphia, Pennsylvania, United States

Month-to-month contract position to assist with overflow merchandise inquiries for artist stores under Universal Music Group.Responded to customer inquiries and concerns regarding artist merchandise, resolving issues including lost shipments, refunds, timeline clarifications, address updates, order holds, and many other customer requests.Utilized customer service and eCommerce tools including Zendesk, ShipHero, Shopify, and Sendowl to interact with customers and track progress and updates on the physical and digital portions of their orders.

Greater Philadelphia Area

Assisted patrons with ticket purchases for mainstage, studio, and children's theatre performancesProcessed orders for single ticket purchases and full season subscriptionsAnswered phones and interact with customers face-to-face to sell tickets and answer or alleviate questions or concernsSet up, maintained, and broke down full food and drink concessions station for performances of mainstage and children's theatre

Philadelphia, Pa

Aided residents of residence halls on campus by scanning their IDs and signing in their guestsAnswered questions regarding campus policies, practices, and gave directions to campus locationsContacted public safety for any complaints, issues, or emergencies

Greater Philadelphia Area

Drafted contracts, agreements, and invoices to hire and pay professional designers for theatrical productions on campusOrganized and supervise student usher staff during showsTracked box office sales and run reports for upcoming performances

Greater Philadelphia Area

Assisted with daily office activities, market research, managing social media accounts, website, email listserv, online databases, and customer interactions.

Greater Philadelphia Area

Assisted in Front of House, Company Management, Facilities Management and associated daily administrative tasks as they apply to these areasManaged the company’s properties through daily building checks and problem-solving of property issuesAssisted the box office in daily tasks and duties

Tinton Falls, Nj

Engaged customers in order to define their situation and provided helpful solutions and products that fit each individual's needsRecommended the latest styles and provided information on new footwear technology that would benefit each customer's unique situationUtilized quick responsiveness, patience, and an ability to keep track of multiple requests at the same time to complete all required tasks and satisfy all customers

Master Of Science - Ms, Arts Administration, 4.0 Gpa

Bachelor Of Science - Bs, Music Industry - Business | Minors In Business Administration, Theatre, Cum Laude (3.62 Gpa)

Activities and Societies: Drexel Co-op Theatre Company, Entertainment & Arts Society- A.J. Drexel Scholarship - Westphal Portfolio.

High School, Communication And Media Studies, 4.0 Gpa

Activities and Societies: National Art Honor Society, Drama Club, Radio Club- Elected as Freshman Class Council Events Manager (2012-13).