Al Heya Holding Group, founded 2003 in Abu Dhabi, United Arab Emirates, is managing and administrating a variety of companies in the sustainability, manufacturing and general contracting industries, with operations across the UAE and GCC.As commercial manager, I am responsible for strategizing growth, business development and operations for Al Heya Holding and its individual subsidiaries.Deliverables:• Client & supplier acquisition and maintenance to organically grow subsidiaries in close alignment with the established organizational goals and deliverables;• Administrative duties, such as maintenance of databases, generation of reports and collection & verification of market intelligence;• Development and implementation of procedures and systems, including frequent monitoring and modification of plans to ensure timely and effective delivery of achievables;• Budgeting and estimating costs in adherence with financial requirements, including implementation, auditing and adapting individual items;• Close management and coordination with sales & marketing teams to streamline and enhance marketing, business development and sales efforts, including the preparation of tenders and identification and acquisition of new streams of incomes.

Bosphorus is an Abu Dhabi-based food catering company that specializes on supplying corporate and private events of all sizes across the UAE with specialized Turkish foodstuff and beverages.I was hired in Bosphorus Food Catering to not only retain existing clients and sales channels but to further emphasize and ensure on the organic and continuous growth of the company under adherence of established key performance indicators.Deliverables:• Full-cycle client management, including prospecting the market, initiating first contact, acquisition, relationship management, retention and profit maximization from individual client accounts based on existing clients as well as cold & hot leads;• Direct interactions with clients through understanding and addressing needs and issues, avoidance and timely resolution of occurring problem;• Market intelligence studying & reporting, including the identification and allotment of new revenue streams;• Performance & team management of a team of 4 account executives, including the design, implementation and modification of action plans and key performance indicators.

With long-standing operations in the UAE, Oman, Qatar and Saudi Arabia, INCO specializes on manufacturing & supply, engineering & construction as well as industrial maintenance and successfully delivered on a diverse portfolio of turnkey projects across the globe.Deliverables:• Full-cycle bookkeeping, accounts and finance management, including estimation, planning, monitoring and distribution of funds, drafting and following up on invoices, maintenance of expensive reports, control of cash flow and auditing;• Human Resource Management for all staff, including employee hiring, retention, and exit, preparation and transfer of remuneration and payroll, manpower allocation planning and engagement management;• Administrative duties such as fleet management, organization and conduction of team events;• Market and competitor research, purchase records and tracking of deliveries.

• Acquisition, retention and growth of key accounts as well as relationship management of major B2B accounts;• Devised, implemented and directed promotional, branding and marketing initiatives for existing and new products, as well as strategizing targeting, product placement, and profitization;• Identification and opening new distribution channels while maintaining and growing existing business and client base.

• Store and branch management of a total of 38 stores, including budgeting, auditing and management of profit and losses;• Direct and pro-active customer care, including advise & guidance as well as timely resolution of reported problems;• Training of staff as per established standard operating procedures and key performance indicator requirements.