Tanumoy Bhowmick Email & Phone Number

Dedicated and results-driven Personality with extensive expertise in all PerkinElmer product lines. Demonstrated success in leading high-performing service teams, implementing strategic plans, and delivering exceptional customer support. Proven ability to optimize operations, drive revenue growth, and ensure customer satisfaction through technical excellence and effective leadership. Adapt at managing complex projects and fostering strong relationships with key stakeholders. Committed to continuous learning and staying at the forefront of advancements in the scientific instrumentation industry. Believes in smart working in a practical world of knowledge, carving to learn new things and implement new creative ideas, adaptable to situations & environment. A good listener and a team worker with a great leadership ability. Self Motivator to achieve new leads and goals by understanding the market situations. Efficiently manages the resources required to achieve effective outcomes.Life is nothing without Challenges..!!

Listed skills include Gas Chromatography, Analytical Chemistry, Electronics, Instrumentation, and 46 others.

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  Area Service Manager

  Perkinelmer, Inc.

  Apr 2016 - Present - Kolkata, West Bengal, India

  Specialized and Technically Trained in ANALYTICAL SCIENCE INSTRUMENTS with below product lines- PerkinElmer ICP-MS, ICP-OES, AAS (Inorganics)- PerkinElmer QSight LCMSMS- Gas Chromatography, HPLC- Thermal Analyzers, DSC, TGA, CHNS- FTIR, UV-Vis, Fluorescence Spectrometer. - ARNEL GC Analyzers (RGA, NGA, Agilent SCD/NCD),- Life Science Technologies / RRD/ MLDs -Provide leadership and direction to a team of service engineers across multiple territories, ensuring consistent delivery of high-quality service and support.-Develop and execute service strategies to maximize customer satisfaction, retention, and revenue growth.-Collaborate with sales teams to identify opportunities for service contract renewals and upselling service offerings.-Implement and maintain service metrics and KPIs, conducting regular performance evaluations and coaching to improve team efficiency and effectiveness.-Act as the primary escalation point for complex service issues, working closely with cross-functional teams to resolve customer challenges promptly and effectively.-Conduct regular training sessions for service engineers to enhance technical skills and product knowledge.-Manage service budget and resources effectively, optimizing service operations to meet financial targets.-Drive continuous improvement initiatives to enhance service delivery processes and increase customer value.- Executing Support in Service and Applications for customer Satisfaction and Business Growth with immediate response and resolve Service related Queries and provide appropriate Support.- Maintaining Customer Relationship with Ownership under the Area allocated.- Responsible for Area Service Sales and Revenue generation.- Commissioning, Operations, Presentation, Demonstration, Installation, Maintenance.- Customer Technical Training, Operational Testing, Validation, Calibration of the Instruments of almost all product line @PerkinElmer.