Specialized and Technically Trained in ANALYTICAL SCIENCE INSTRUMENTS with below product lines- PerkinElmer ICP-MS, ICP-OES, AAS (Inorganics)- PerkinElmer QSight LCMSMS- Gas Chromatography, HPLC- Thermal Analyzers, DSC, TGA, CHNS- FTIR, UV-Vis, Fluorescence Spectrometer. - ARNEL GC Analyzers (RGA, NGA, Agilent SCD/NCD),- Life Science Technologies / RRD/ MLDs -Provide leadership and direction to a team of service engineers across multiple territories, ensuring consistent delivery of high-quality service and support.-Develop and execute service strategies to maximize customer satisfaction, retention, and revenue growth.-Collaborate with sales teams to identify opportunities for service contract renewals and upselling service offerings.-Implement and maintain service metrics and KPIs, conducting regular performance evaluations and coaching to improve team efficiency and effectiveness.-Act as the primary escalation point for complex service issues, working closely with cross-functional teams to resolve customer challenges promptly and effectively.-Conduct regular training sessions for service engineers to enhance technical skills and product knowledge.-Manage service budget and resources effectively, optimizing service operations to meet financial targets.-Drive continuous improvement initiatives to enhance service delivery processes and increase customer value.- Executing Support in Service and Applications for customer Satisfaction and Business Growth with immediate response and resolve Service related Queries and provide appropriate Support.- Maintaining Customer Relationship with Ownership under the Area allocated.- Responsible for Area Service Sales and Revenue generation.- Commissioning, Operations, Presentation, Demonstration, Installation, Maintenance.- Customer Technical Training, Operational Testing, Validation, Calibration of the Instruments of almost all product line @PerkinElmer.