Tanusha Shakti Kanapathy 🌸📚🐛 Email & Phone Number

Auckland, New Zealand

Play a crucial role in supporting Supporter Care team, with a focus on improving supporter engagement and increasing revenue while maintaining the highest standards of supporter stewardship. Managing inbound and outbound calls, handling written communications, and addressing supporter inquiries.Process orders from inbound processing company, including processing donations from individual and regular givers and lottery orders as well as providing excellent stewardship for Heart Foundation NZ’s supporters.Able to interact flexibly with all personalities and will work closely with key internal stakeholders including the wider Fundraising team and Data Services team.

Auckland, New Zealand

Big Heart Appeal is Heart Foundation, New Zealand’s largest National Campaign. On a day-to-day basis, the Big Heart Appeal Administrator role is responsible for supporting the Events Fundraising Specialist in the planning, implementation and coordination of key national marketing and fundraising for the Big Heart Appeal. Within a span of 3 months out of 501 collection sites in New Zealand, I was able to secure 200 confirmed approvals & 30 verbal approvals for the event in February 2024. This role has allowed me to enhance my organisational awareness & take my professional telephone calling skills to the next level in terms communicating, and building trustworthy relationship with the community.

Auckland, New Zealand

In this role, I am required to provide support to the Fundraising and Partnership team during the testing of a new telephone campaign. Actively support Heart Foundation’s Lottery Win-back, Upsell and Cross-Sell programmes by fulfilling assigned tasks within set timelines• Constantly demonstrate a very strong supporter focus• High attention to detail when updating supporter details in Kete

Malaysia

"Teacher Tanu is a mission built with unwavering passion within the field of Language & Education. I love my role as an Educator, working closely with children has been my passion. I am an experienced and TESOL & TEFL certified English Language Teacher and I am currently conducting English language lessons online to International students in Southeast Asia. Check out my website (link provided below) for more information.

Kuala Lumpur, Malaysia

Contract based employment (Summer & Winter camp Language course) My career choices are more like a mixture of cream and sugar. Both are sweet yet different in texture. Besides, having a keen eye on documentation and reports, I enjoy a quick escape into the Teaching world to educate brilliant young minds. There is a distinction between a Teacher and an Educator, towards the latter is where I am striving to see myself. •In the midst, of completing a 300hr- Master Diploma of Educational Studies in TEFL/TESOL by TEFL Training College, UK.

Kuala Lumpur, Malaysia

•Used [ABSS] Accounting Software updated version of [MYOB] to prepare yearly financial reports and accounts reconciliation. • Organizing, Inspecting and maintaining financial records. • Processed payments and documents such as invoices, journal vouchers &statements.

Kuala Lumpur, Malaysia

Freelance Accounts Assistant • Maintained clean and organized files by keeping accounting records up-todate. • Used [Wave] to prepare invoices and monthly financial reports. • Reviewed figures and accurately prepared documents for correct entry, completeness and accuracy to avoid discrepancies. • Updated contact information and newly registered interest on [HubSpot Inc].

Ground Floor, Courtyard Plaza Mont Kiara 50490 Mont Kiara

Employed and worked along side Celebrity Trainer Dave AramaNuku, CEO of FireCustomer Service Specialist • Offered internal and external customers first-rate customer service to maximize satisfaction and business success. • Responded to customer inquiries via phone, email, and web-based platforms. • Compiled customer feedback and recommended service delivery improvements to management. • Provided customers with detailed information on company products & services Finance & Accounts Assistant • Developed working relationships with customers while assisting with account management duties. • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments. • Used [Mindbody Inc] to prepare weekly and monthly financial reports & staff payroll • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.

1Mk, Mont Kiara Malaysia

 Research - reading articles in line with the brand to send out to various channels and inspire. Microsoft Excel – Updating news on articles about Fitness First Malaysia program published by local newspapers, creating Excel Master Sheet to update Fitness first Marketing PR value.-Assisting Purchasing Department by Entering data and calculating attendance including OT hours of Cleaners for the record of past 5 Months Data for 12 Fitness First Clubs. Customer Service – Communicating with clients and external parties relating to Fitness First Marketing proposal and plans. Typing correspondence such as, emails, letters and dealing with telephone queries responding to customer’s dissatisfaction Marketing Collateral - Sending out to partners and Fitness First Gym Clubs, this generates good will and better customer engagement. Printing heavy number of Poster’s in different sizes, copy checking and in charge of deploying it to Fitness First Clubs around Klang valley. Writing - Writing emails relating to core courses to tie in with marketing plans. Preparing Official Letter and proposals including campaign mechanics.- Supporting the design team by copy checking written documents. Logistics – Prepping Poster’s to deploy to Fitness First Gym Clubs. Packaging T-shirts and other retail and referral items in big quantity. Keeping track of details and items that is being sent out in order to make sure the quantity is accurate.

Damansara

Lead and assisted Help University Volunteers to teach at St.Gabriel High School, Kampung Pandan every every Friday to tutor underprivileged students who can't afford tuition fees as well as students who were listed as potential school dropouts. Successfully conducted program for 4 months by implementing an effective Teaching Technique.Teachnique that was implemented as stated; Listening, Reading and Reflecting through music. Coming from a very humble background,I do understand the importance of Education. I never got the opportunity to step into Pre- School also known as Kindergarten, hence I made it a point to add value and selflessly give back to the community through volunteering. My ultimate interest when it comes to voluntary services is to help Children who is in desperate need for Education. I enjoy being involved with voluntary work during my semester break.