Tanvi Bhatnagar Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

-Managing large amounts of inbound and outbound calls in a timely manner-Acting as a central contact point for customers dealing with orders,enquiries and complaints.-Identify customers needs,clarify information and provide solutions and alternatives-Seize opportunities to upsell products when they arise-Generating sales leads which can be converted into potential customers.-Entering new customer information in the system according to the company policies.-Document all call information according to standard operating procedures

Ghāziābād Area, India

IDBI Bank Ltd(India) – Service and Operations Executive • Supervise & Authorize cash/transfers/clearing transactions/account opening request forms & other over-the counter transactions• Monitor transactions in Anti Money Laundering software and ensure adherence to KYC norms• Handling operational issues emanating from daily transactions, control and supervise the team and guide them• Handing day to day reporting and looking after branch opening and closing procedures on a daily basis• Contribute to mobilizing new deposits for the branch• Maintain High Level of Service Standards & to Resolve/Mitigate escalated customer complaints/grievances.• Monitor Suspense Accounts/Matured Term Deposits, DTL checking, register upkeep, key movement, deliverables management & clearing.• Ensuring documentation for loan accounts, credit card applications are according to approved standards of the bank• Ensure the maintenance of branch & ATM premises to specified standards (cleanliness& brochure display)• Take ownership and follow up with customers, interacting with direct clients to convert sales• Generating leads through inbound calls, arranging appointments via phone and doing face to face meetings with prospective customers and finally closing sales• Maintain high standards of professionalism, presentation and quality customer service delivery all time• Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards • Maintain strong working relationships and communicate effectively with staff, customers, internal and external service providers• Good Experience in Cash Handling in large volumes

Patiala Area, India

IDBI Bank Ltd(India) – Customer Service Executive • Served as first point of contact and technical resource for all customer inquiries and issues. Manage customer profiles, opening new bank deposit accounts, and processing of deposits and loan products submitted via telephone, mail, and internet• Take ownership and follow up with customers, interacting with direct clients to convert sales• Process daily transactions like wire transfers, cheque clearing, stop payment, loan payments and loan applications• Generating leads through inbound calls, arranging appointments via phone and doing face to face meetings with prospective customers and finally closing sales• Maintain high standards of professionalism, presentation and quality customer service delivery all time• Review and Verify transactions to ensure proper processing according to established quality standards• Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards • Maintain strong working relationships and communicate effectively with staff, customers, internal and external service providers• Troubleshoot issues and/or customer complaints that may arise and ensure prompt and efficient resolution to avoid further escalation• Good Experience in Cash Handling in large volumes.• Ensuring documentation for loan accounts, credit card applications are according to approved standards of the bank