• Undertake waste levy compliance audits, site inspections, project work and ongoing reviews to assess compliance by the waste industry with waste levy provisions of the POEO legislation.• Ensuring that correct waste levies have been paid and identifying critical issues for further investigation.• Contribute to the development, implementation and review of waste levy compliance audit policies, protocols and strategic plans, and provide advice on their adequacy, quality, appropriateness and implementation to ensure waste levy compliance audit activities meet regulatory requirements and align with best practice auditing.• Contribute to the preparation of publications, in consultation with the Public Affairs Branch/regional officers responsible for community liaison and education, to inform industry and the community on the nature and merits of the organisation’s Waste Levy Compliance Audit Program and promote compliance with waste levy legislation.• Provide technical advice and information to a range of stakeholders on waste levy compliance audit activities, philosophies, strategies and methods for consultation with industry and other government organisations to ensure that there is an acceptance and understanding of the function of the Waste Levy Compliance Audit Program.• Contribute to the annual review of the Waste Levy Compliance Audit Program and provide recommendations on the outcomes and relevant issues to ensure management have quality information and decision-making tools at their disposal.

• Assist to develop, review and implement relevant aspects of the Branch’s, Section’s or Region’s Work Plan, work programs, policies and strategies.• Contribute to the assessment of the efficiency and effectiveness of standards and guidelines in protecting human health and the environment and, provide advice to management on the adequacy, quality and appropriateness of relevant procedures.• Assist to identify and recommend relevant action to address poor environment performance of industry, public sector agencies, landholders and general community to ensure the environment and human health is protected.• Assist in the delivery of the EPA’s statutory responsibilities and diverse environment protection activities and approaches including response to emergency situations including after-hours response, and handle day-to-day complaints.• Contribute to the conduct of investigations, including gathering evidence for potential legal or other regulatory or non-regulatory actions, to deliver effective compliance with EPA’s legislative responsibilities and appear in court as the EPA witness when required.• Undertake assigned regulatory activities including licensing and approvals, and review and assess Environmental Assessments for local government areas, major projects, sites and premises in relation to relevant environment requirements.

•Answer customer queries over the phone•Process online customer claims•Serve customers in a service centre•Help customers when a disaster happens•Quality assurance activities to ensure payments are delivered accurately.

• Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority• Use a thorough knowledge of information resources and Service NSW operating practices to resolve and record customer complaints and escalate any unresolved issues• Ensure customer complaints arising from complex agency transactions are accurately resolved, recorded and unresolved issues are escalated through appropriate channels• Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised• Monitor digital performance in centre and take actions to increase adoption and drive usage• Advise customers on the adoption of digital services and education of users• Deliver great customer experiences through the use of on-line technology• Ensure customers are referred to appropriate channel for the completion of out of scope transactions

Asset protection role – Continuous eye on details and keep records using digital devices as well as on paper, report to the supervisor in a regular basis. Up to12 hour shifts, effective communication with team leader and members via 2-way radio, maintain maximum level of hygiene protocol and surveillance. Follow rules and regulations of NSW Security Act.Achievements: Worked in a very critical time of pandemic for the Company and maintain all the COVID-19 rules to make sure myself and others stay safe and secure. During this whole period I never needed to take any sick leave and achieved company full trust by completing all my given shifts without any single delay.

Duties include but not limited:To ensure NextDot’s support services – including all operational systems, processes, infrastructure and policies - are effective, efficient and fit-for-purpose. To fully support the annual business planning process by implementing robust management reporting and information flow systems. To support the Senior Management Team in longer-term resource planning – including workforce planning; organisation design and development; procurement of IT Systems. To develop an annual work plan for the Operations Team in collaboration with Sales and Marketing Team and Operations Team members. To oversee the development and implementation of an HR strategy to ensure the effective recruitment, retention and continuing development of an engaged and high performing workforce. To provide inspiring leadership to the Operations team – ensuring a positive, innovative and high performing culture. 
To oversee the smooth running of the office and maintenance of a suitable working environment – including liaison with the real estate agents; effective procurement, contractors and suppliers of services – ensuring value for money. 
To ensure NextDot is fully compliant with all financial and legal obligations in relation to its affairs including auditing, company secretarial, insurance and intellectual property. 
To ensure statutory compliance with Health and Safety legislation of relevant states like South Australia and New South Wales – conducting risk assessments, monitoring performance and reviewing procedures.

Strategic Part: Marketing Plan through market research and analysis. For this purpose need to conduct survey. Setting appropriate steps to achieve desired Marketing Goal. Planing and prepare reports for business development.Execution Part: Manage marketing department; Develop and administer marketing database; Oversee corporate communication activities; Maintain fruitful communication with all the customers (back-end / front-end); Recruiting efficient and effective employees for the growth of the business. Prepare event calender for the company and organise or coordinate promotional events accordingly. Coordination with other department to ensure free flow of information and decision for the business development. Provide reliable and worthy feedback to the relevant department to ensure quality of product.

Develop and execute brand guideline and marketing strategies.Build brand image of the company. Coordinate and participate in promotional activities and trade shows. Develop product awareness among consumers. Research and monitor competitive activities and marketing trends. Build and maintain relationships with media and vendors as well as in-house advertising, marketing and sales team.

Sourcing advertising opportunities and placing adverts in the press,radio or TV as appropriate to the product or service. Liaising with media, printers and publishers as required and managing the production of marketing materials such as leaflets, flyers, posters and newsletters, including e-newsletters and DVDs.