Over 3 years experience as Sales representative.Over 8 years’ experience in Operations and Operational Compliance, Service quality and Internal Audit, Trust accounting, Sales, Customer Service in Banking industry.Over 5 years experience B2B sales.Experienced with sales CRM tools such as Salesforce .Bachelor of Commerce and MBA Successfully completed different Operational and Compliance projects as well as service quality for branches and different departments..Strong customer service and sales skills and experienced working in a highly diverse environment.Strategic relationship and partnership building skills; listen attentively, solve problems creatively.Proven aptitude to accurately work with figures and handle treasury functions.Established skills and experience using PC equipment and related software applications (i.e. PeopleSoft, MS Office, Class).Excellent customer service experience and good communication skills to deal effectively and courteously with the public and staff and be able to respond to inquiries by telephone, in person and in writing.Ability to work independently, quickly and competently in a multi-tasked environment with frequent interruptions and to maintain confidentiality of information.Able to develop and share best practices across the shifts and networkCarry out supervisory responsibilities in accordance with the organization’s policies and procedures.Resolves customer complaints according to established guidelines.Maintains positive relationships with customersEnsures the confidentiality of customer informationExperience in records and information management, including assessment, classification and inventorying of physical and electronic records.Good administrative, research and analytical skills.Ability to work under pressure to meet rigid deadlines. Possess personal qualities of maturity, tact, discretion, and have a willing and co-operative attitude.Dedicated team player with entrepreneurial spirit and passion for service excellenceStrong interpersonal, negotiation and communication skills.Mentor, train and develop teammates for career progression and learning.Excellent written and verbal communication skills, strong attention to detail, and good follow-through .Over-achieved sales targets consistently for years