Vipul Tanwar Email & Phone Number

Gurugram, Haryana, India

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. With offices located across the globe, in the United States, Germany, United Kingdom, Singapore, Bangkok, and India, Cendyn serves tens of thousands of customers across 143 countries

India

In my role, I oversee the strategic management of People, Processes, and Profitability to drive organizational success. This encompasses comprehensive responsibilities such as orchestrating end-to-end customer acquisition, overseeing product management, optimizing operations and service delivery, negotiating contracts, managing the P&L, and fostering growth not only in revenue but also in bottom-line performance.Throughout the unprecedented challenges posed by the pandemic, I successfully navigated the business, demonstrating adept leadership, motivational guidance, and pragmatic on-the-ground initiatives to safeguard our operations and sustain customer loyalty. Proactive measures ensured business resilience, enabling a swift rebound post-pandemic and the swift re-engagement of our valued clientele

Gurgaon, Haryana, India

Achieving the budgeted Supplier Revenue & Yield target through effective negotiations and arriving at a win-win relationship with global Hotel & aggregator (OTA) partners.Key Supplier Relationship Management ,delivering all contractual terms with CWT global & local preferred hotel & OTA partners and making sure they grow with us on YOY basis with an improvised yield. Executed and managed the global hotel RFP for CWT worldwide and making sure hotel partners follow the process via Lanyon and submit the required information to participate in program and contribute listing fee as a revenue for the program.Formulation & Execution of Supplier Revenue Strategies by effectually working closely with the Traveler Services, Program Management & sales teams and improve the hotel attachment rate.Support Products team to seamlessly integrate digital products & services to enable POS for optimizing the of hotel booking tool to improve hotel sales .Driving Engagement Sessions with the Suppliers through – to drive the required share shift for preferred partners.Designing new revenue streams to enhance overall organizational profitability & cash flow. Thereby ensuring effective payment/revenue collection from suppliers along with an aged debt commission collection.Manage and develop the relationship with new and existing partners to participate in global program that CWT runs for corporate clients and do the required sourcing also ensuring the quality of content in terms of rate & availability is been constantly maintained.Acting as an internal consulting partners to the direct sales and leadership teams and supported them in RFP to secure new clients.Trained & coached a team of market managers and empowered them to become successful in their roles.

Gurgaon, India

Define and implement go to market strategy plans including primary research, market and competitive analysis, customer needs assessment in APAC & MEA market and contract hotels across all markets and contributed to the supplier revenue as commission/marketing fee.Manage and develop the relationship with new and existing partners to increase the profitability of the organization by maintaining the average yield of the contract for all hotel supplier contracts.Identify, build and manage long-term relationships with strategic partners. Initiate and complete proposals, presentations, terms and conditions, negotiations and execution of the contract and make sure there is a balance between demand and supply.Develop and execute the initiatives with a strong eye on maximizing revenue opportunity and driving the long term relationship with our key partners and drive the various revenue leavers within the organization; thereby working closely with the Traveler Services/Operations and client management teams for better engagement and ensure Top clients do view and book CWT/CWV rates.Develop and execute the project around the yield strategies, revenue optimization and also work on certain other projects to improve the profitability of the organization, such as agent booking tool optimization, commission collection process and improve the payments.

Gurgaon, India

Define and implement go to market strategy plans including primary research, market and competitive analysis, customer needs assessment in APAC & MEA market and contract hotels across all markets and contributed to the supplier revenue as commission/marketing fee.Manage and develop the relationship with new and existing partners to increase the profitability of the organization by maintaining the average yield of the contract for all hotel supplier contracts.Identify, build and manage long-term relationships with strategic partners. Initiate and complete proposals, presentations, terms and conditions, negotiations and execution of the contract and make sure there is a balance between demand and supply.Develop and execute the initiatives with a strong eye on maximizing revenue opportunity and driving the long term relationship with our key partners and drive the various revenue leavers within the organization; thereby working closely with the Traveler Services/Operations and client management teams for better engagement and ensure Top clients do view and book CWT/CWV rates.Develop and execute the project around the yield strategies, revenue optimization and also work on certain other projects to improve the profitability of the organization, such as agent booking tool optimization, commission collection process and improve the payments.

Gurgaon, India

Managing TMC / Travel agent / direct affiliate clients for Travelguru B2B business arm desiya.com and do the account management to improve the sales on YOY basis.Provide meaningful performance analysis to partners at the account level to implement solutions in order to improve performance & Yield on YOY basis and achieve the long-term revenue goals.Evaluate market trends and competitor activity and provide analysis and recommendations to management & sourcing team.Coordinating with technology and product team on entire supply integration projects with affiliate partners and ensuring an efficient and seamless integration.Identifying & evaluating potential partners for API Integration and present innovative and creative product solutions for travel agents and API partners.Storyboarding: Driving a story-line in all decks prepared by bring in supporting analyses and synthesis.

Managing and developing the relationship with Top & SME corporate clients and successfully selling them hotel services & products with an annual growth on YOY basis.Successfully organized and managed the car launch for fiat during Auto expo 2012.Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.Generating new business by face to face meetings, emails and over the phone.Developing new corporate accounts for the company and selling them hotel services & products.Writing up concise, value-based sales proposals.Writing up sales reports, activity reports and revenue forecasts also updating the CRM. Completing all documentation and administrative records, fully and accurately.Developing and maintaining a database of all contacts to increase the efficiency of the department.

New Delhi Area, India

Completely trained in the front office, reservations & revenue department.Built an in-depth knowledge of department & hotel functionality.Rooms controlling to manage the Inventory for the Group as well as F.I.T movement.One point contact for the Guest’s as well as the management to update them about the latest updates in the Hotel.Assigning the rooms according to the Guest Profile and Previous complaints (if any) and keeping them ready before their arrival.Maintaining Mails and Parcels of the guest and make sure to accept the Parcels according to the Hotel Law.Updating the Registration Cards of the Guests and making correct profiles.Maintaining the Arrival and Departure History of the Guest and to follow the procedures according to the Government Rules and Regulations.Develop & Uphold relationships with the in-house guests in order to maintain retention.Taking Check- in of the Guest and making travel itinerary if needed.

Integrated Program In Business Analytics, Data Science & Business Analytics, A

Master Of Tourism & Travel Management, Tourism And Travel Services Management, A

Postgraduate Degree, International Business, A+

B.Sc In Hospitality And Hotel Administration, Hospitality, A +

B.SC in Hospitality & Hotel Administration