Ellucian provides Enterprise Resource Planning (ERP) software and services to the higher education market. The North America proposal department consists of Project Coordinator/Analysts who facilitate project management for all RFx activity, maintain a dynamic database of content, develop pricing quotes, manage eProcurement activities, vet terms and conditions, and provide general sales support.Coordinated and managed multiple proposal projects throughout the Request for Proposal (RFP) project life cycle by tracking deliverables, dates, and deadlines, maintaining consistent follow-up and communication, and ensuring successful project completion.Scheduled and facilitated project strategy, kick-off, and status calls with all stakeholders involved in the sales proposal process.Coordinated workflow between internal departments, including Sales, Professional Services, Technical SMEs, Contracts, Legal, and Human Resources.Used Microsoft Word and Excel and brand guidelines and templates to edit and format content from SMEs to meet company quality standards.Developed price estimates for clients for perpetual software license, software subscriptions, implementation services, professional consulting services, and managed services including staff augmentation.Maintained the sales operation process in Salesforce.com and developed tracking reports.Worked with the Contracts and Legal departments to adhere to Master Agreements, facilitate Non-Disclosure Agreements [NDAs] with potential/current clients, and complete required financial and government forms.Customized and created proposal language database and maintained boilerplate proposal documents using Qvidian Proposal Automation software.Managed use of eProcurement sites required by the client including Ariba, Advantive, Blackboard, MERX, RFP365.com, and other homegrown procurement systems.

Print color, black and white, documentation/training/proposals and related materials on Xerox DT6135, DC5000, DCP i700, DC 242 and DC2045 printers. Overseeing print quality, timely completion, and workflow of all print work.Trouble shooting print problems, formatting issues, working with requesters to resolve issues. Maintain print center equipment performing light maintenance on machines. Call in for service as needed and keep service log.Maintaining document library on Print Center server. Replace old versions with updated versions daily. Maintain server folders to keep jobs organized and easy to find.Complete inventory and place orders to restock materials bi-weekly. Complete on-line purchase orders including accurate quantity, pricing, and reordering information weekly. Close open purchase orders when items are received. Back up Audio Visual operations, room setups and trouble shooting technical problems when encountered. Back up Mail Center operations as required delivering and pick up of campus mail, delivery and pick up of mail at US Post Office.Designed posters, notepads, pocket agendas, and other materials for meetings and events following company brand guidelines.

Provide the daily phone support and technical support for the LAN and WAN user. Escalate critical issues as needed.Utilize REMEDY software to respond to telephone calls, email and personal requests for technical support.Using remote desktop software PCAnywhere to troubleshoot and correct software, hardware and procedural issues. Provide feedback to desktop services and management. Coordinate and follow-up with end users to ensure satisfaction as needed. Maintain and share operation knowledge based by participating in staff meetings.Responsible for regular monitoring and documentation of desktop specification, performance, utilization, system resources, availability, and standardization.Monitors and assess desktop stability to ensure maximum desktop functionality, performance and availability.Provide recommendations on RAM upgrades based on application requirement changes per department.Assist application development teams in troubleshooting third party packages issues as well as potential network related issues. Applications were seen as running slower than expected. The applications were being directly impacted by the SAN.Using remote desktop software, install software application packages which were not part of the corporate wide applications pushes.Basic hardware troubleshooting including keyboards, monitors, printers, and network cabling.Installing hard drives, floppy and CD-ROM drives, memory and motherboards. Installing standard corporate application software packages (Visual Basic, Java, etc) as well as out of the box software with customizations for our environment.