Analyze enterprise challenges ranging from basic to complex business problems and process improvements; design, plan, and implement technological solutions that exceed requirements.• Lead successful Scrum implementations for software projects, including facilitating agile ceremonies.• Plan for business continuity, translating to BCP items and risk management.• Train and act as subject matter expert on ServiceNow and JIRA.

Managed a team of 7 employees in a geographically dispersed environment, including e-business system consultants, implementation consultants, and system support analysts.• Conducted analyses of enterprise challenges ranging from basic to complex business problems and process improvements; designed, planned, and implemented technological solutions that exceed requirements.• Implemented and supported 50 applications across Treasury Merchant and Payment Solutions, including all aspects of application support: customer escalations, monitoring, emergencies, problem tickets, root cause analysis and preventative actions.• Consolidated and presented Operational Review details to upper management for Treasury Management Payment Solutions (TMPS).• Communicated with stakeholders, including senior management, outside customers, and functional peer groups.• Implemented JIRA service desk for submission of requests by partner teams, which improved task completion.• Facilitated Change Management by defining releases, planning, implementing, deploying, and conducting CAB (Change Advisory Board) meetings.• Reviewed and approved all accounting charges for the team budget, including salary.• Managed and participated in manual E2E testing and coordinated performance testing.

Oversaw all aspects of the daily operations of a technology work unit, including guiding projects through quality milestones and ensuring deliverables/milestones were met; acted as a liaison between the technical organization and multiple lines of businesses• Managed multiple applications within PVSI (Payments, Virtual Solutions, and Innovation), including a Crown Jewel Application including managing programming, training, implementation, and maintenance of CEO Desktop Deposit and Deposit Maintenance.• Managed five employees in a geographically dispersed environment.• Analyzed and solved various business and process challenges; delivered effective and efficient technological solutions within budget and scope.• Led team; managed the lifecycle of each project, including identifying and developing tasks and workflow, assigning responsibilities, tracking progress, as well as communicating and working collaboratively.• Collaborated with stakeholders to identify and mitigate risk and support business continuity.• Managed and budgeted line items for team and applications, including salary, retirement, phones, etc.

Gathered and implemented identified technical gaps within the Desktop Deposit (DTD) application and worked project deliverables to meet timelines for production deployment.• Assisted with requirement review: translated and wrote all technical documentation, including requirements.• Managed customer migration from Remote Deposit Capture (RDC) to DTD.• Developed functional and load/performance testing scripts to support project activities and built a holistic regression testing library.• Developed new and maintained existing quality management processes, standards, and guidelines.• Led analysis and recommendation of various quality strategies.

Led the Remote Deposit Capture Project team, created technical requirements, tested the application, and worked with the vendor to correct/address issues.• Worked with external customers to install applications, managed daily application issues, and prioritized work efforts with Operations and Product.• Ensured software applications or systems software met technical and functional requirements by providing technical consulting for potential automation or load-testing initiatives.• Analyzed workflow, documented test results, and recommended quality improvements.• Resolved software defects and diagnosed/improved product configuration for the current and future modules.