Tanya Phillips Email & Phone Number

Malta

• Content function management, reviewing output and performance of a 12-strong team of content specialists• Creation of eLearning module ‘Good Communications’ available to all PokerStars employees• Editing of Help Centre content, email templates and web articles for all categories from Responsible Gaming and Game Integrity to Special Offers and Rewards. • Ownership of tone of voice conventions• Interpretation of brand guidelines to serve as practical tone of voice… Show more • Content function management, reviewing output and performance of a 12-strong team of content specialists• Creation of eLearning module ‘Good Communications’ available to all PokerStars employees• Editing of Help Centre content, email templates and web articles for all categories from Responsible Gaming and Game Integrity to Special Offers and Rewards. • Ownership of tone of voice conventions• Interpretation of brand guidelines to serve as practical tone of voice conventions • Creation of recruitment assessments: copywriting, verbal reasoning, technical writing. • Detailed and balanced feedback to individuals on their copy – written and verbal • Creation of new metrics and KPI systems to analyse copywriting team’s performance and output• Qualitative and quantitative reporting to management• Team performance management Show less

Malta

• Liaison with publications (Times of Malta, LovinMalta, Inner Circle) to push promo articles/backlinks • Design, creation and distribution of promotion material • Regular performances at venues across Malta as support act or host

Malta

Leading 15_strong team working around the clockAnalysing and reporting on team performance Regular 121 meetings with agents - feedback sessions, discussions on career and performance Training and coaching in customer content Presenting to new recruits as part of the onboardingCreation of new learning material and procedural content to help agents navigate common issuesVoiceover work for new game features

Malta

Optimising customer content to effectively handle issues relating to payments, advertising and games by phone and onlineCreation of learning tools and templates for newer agents Voted 'Star Employee' by other team membersPresenting to groups followed by A&A

San Gwann, Malta

• Boosting sales using clear, easy-to-understand lingo when writing product descriptions• Creation of video content, software user manuals and business proposals. • Writing of articles for national press and print advertisement copy• Collaborated with software developers, Marketing and graphic designers to create materials needed for sales and clients• Proposals to key internal stakeholders on how they could present our products to clients • Copy-editing of all print and… Show more • Boosting sales using clear, easy-to-understand lingo when writing product descriptions• Creation of video content, software user manuals and business proposals. • Writing of articles for national press and print advertisement copy• Collaborated with software developers, Marketing and graphic designers to create materials needed for sales and clients• Proposals to key internal stakeholders on how they could present our products to clients • Copy-editing of all print and digital material going out to the publicEnded due to COVID - 50% cut in salaries to staff Show less

Malta

• Editing of contracts and policies to ensure clarity using plain English• Design and write-up of workflow process narrative for operations manual • Writing up of minutes and reports for client and Ark Board meetings • Analysis of products to feed back to client

London Area, United Kingdom

• ‘Top performer’ in the Professional Development Programme (PDP), having been selected by the Executive Committee as part of the succession strategy for senior management • Providing direct support to the executive team with their reporting, presentation and research needs for decision making, strategy and client/broker meetings.• Writing board papers for the Chief Underwriting Officer (CUO), marketing material, company communications and web copy• Production of underwriting… Show more • ‘Top performer’ in the Professional Development Programme (PDP), having been selected by the Executive Committee as part of the succession strategy for senior management • Providing direct support to the executive team with their reporting, presentation and research needs for decision making, strategy and client/broker meetings.• Writing board papers for the Chief Underwriting Officer (CUO), marketing material, company communications and web copy• Production of underwriting principles and guideline papers to ensure consistency in approach to underwriting • Established and communicated processes, procedures and operations manual after the opening of new offices in China and Dubai, ensuring high standard levels of service retained across the globe Show less

30 St Mary Axe, London

• Content writing for website to market offshore oil and gas offering• Promoting the department with clients and brokers through presentations, other marketing material, development of industry contacts, meetings and conferences• Wordings and contracts analysis • Management of own portfolio from quote through to servicing with max $45m capacity per risk• Negotiation with brokers and clients of offshore oil and gas contracts (operational and construction).• Internal… Show more • Content writing for website to market offshore oil and gas offering• Promoting the department with clients and brokers through presentations, other marketing material, development of industry contacts, meetings and conferences• Wordings and contracts analysis • Management of own portfolio from quote through to servicing with max $45m capacity per risk• Negotiation with brokers and clients of offshore oil and gas contracts (operational and construction).• Internal liaising with cross-department client management teams and other front offices to leverage client and product knowledge, especially capital markets and alternative risk transfer instruments Show less

Diploma, Journalism, Distinction

Bachelor'S Degree, War Studies & Terrorism, 2.1

Master Of Arts - Ma, English Language And Literature/Letters

Pending one module

Post-Graduate Certificate, Entrepreneurship/Entrepreneurial Studies, 2.1