Took responsibility for the Microsoft Dynamics CRM implementation partway through delivery. This includes management of the in-house project team, IT resources, and business users to ensure projects are delivered on time, on budget, with limited customization and maximum benefit for the Sales Teams. I am also responsible to ensure that technical support, enhancements, and release processes are defined and fully transitioned to operations.

Defined and formed a confidential Integration Program for Pacific Blue Cross that spans multiple years, and includes technical and operational improvements, opportunities and synergies. Recruited, mentored and managed Project Managers to deliver projects within the program work streams. Delivered all program management communications, reports and documentation including dashboards, business cases, strategic plans and budgets.

In this contract role, I set up and ran the Program Management Office for a top priority program within the Packaging division. I worked with teams across Europe to coordinate and ensure that the training aspect of the program was rolled out correctly and ensured that the new policies, standards and guidelines were adopted. I also managed the program’s financial and progress reporting, including the development of facilities throughout the UK and Europe.

As the Change Program Manager for the On Board Services department, I prepared management and front-line colleagues for the introduction of the new train fleets. Alongside this major transformation program, I also ran numerous LEAN/continuous improvement projects. On top of my role, I was also selected as Major Incident Administrator and sat on the Crisis Team. During major service disruptions (i.e. Snow, ash cloud, tunnel closure...etc), if on duty it was my responsibility to coordinate all members of the Crisis Team, organize meetings, capture and ensure all actions/decisions were followed through. The on-call role reported directly to the Major Incident Coordinator who was responsible for directing all major service disruptions.

Based in China, the objective of this short term role was to develop alternative revenue streams for Eurostar Ltd. Over three months I met with numerous travel, transport and retail contacts in Hong Kong and all over China to recommend an alternative revenue stream strategy to the Eurostar Ltd. CFO, Commercial Director, and Director of Strategy. The recommendation also focused on how to increase the number of Chinese travelers using Eurostar when visiting the UK and Europe.

Positioned within the Strategy Department, I delivered numerous projects such as the procurement of an engineering management system for the train depot, implementation of a new telephony switch for the call centre, and delivery of a business-wide Olympics Program. I worked with colleagues from all levels of the organisation including the CEO, CFO, Executive Management Group as well as front-line at the call centre and train depot. Planning, interpersonal skills, problem solving, relationships and communication were critical in being able to successfully deliver these projects and initiatives.

In this role I ran the PMO for the Customer Experience Program across the Post Office network and reported directly into the Customer Experience Program Manager and Marketing Director. I supported delivery of projects across the Sales & Marketing, Complaints, Brand and Customer Experience Teams to ensure the program remained on track and was delivered to the right quality.

As a consultant I delivered numerous video-conference projects with my main focus on distance education for the UBC Medical School. I worked all over British Columbia as well as Alberta with universities (such as UBC, UVIC and UNBC), BC Health Authority hospitals and the Alberta Government. We acted on behalf of our clients through the lifecycle of the project and ensured that the transition to business as usual was seamless with minimal loss of knowledge.

As a BELL representative, I assisted in the coordination to launch the first BELL Mobility dealer at the University of British Columbia. I created a competitive sales environment by distributing pamphlets at university events, in front of and inside of the book store that resulted in the dealer exceeding their assigned quota. At the end of the short contract, I trained UBC book store employees and produced a Bell Mobility UBC book store instruction manual covering all aspects of the position including the activation process, sales techniques, and information about plans and products.

In this four month contract, I managed the BC Supreme Court and Court of Appeal Training and Security Project. I performed and scheduled interviews with BC Supreme Court and Court of Appeal Judges, Masters, Registrars, Law Officers and Managers in order to publish a Computer Training and Security Recommendations Report. To gather a larger amount of data, I produced four employee surveys on the subject of computer training and security, and researched computer training programs, courses and methods.

As the Special Projects Manager, I delivered all technical aspects of the UBC Okanagan U-Pass Project. I designed, updated and maintained three main web sites, developed two online surveys for UBC Okanagan staff, students & faculty, produced a survey results report for UBC Okanagan Student Council and coordinated other projects such as a Bike Rack Assessment of the UBC campus and a Shared Vehicle Program.

In the role of Geographic Information Systems (GIS) Technician, I directed, created, and published city data such as city facilities, parks, and lamp posts. I produced maps for public and private sectors and trained City of Surrey employees to operate the new version of the City of Surrey’s Mapping Online System.