Tanya Lukinykh Email & Phone Number

Estonia

As Operations Development Manager at Swappie, I led significant operational transformations, successfully redesigning core processes to achieve substantial improvements in quality and efficiency. Worked together with cross-functional teams to analyze, develop and implement new operational models, resulting in sustainable performance improvements across key metrics. Shaped the Operations roadmap through structured analysis and practical implementation strategies. Successfully managed complex operational changes by uniting stakeholders, facilitating effective collaboration between Operations, Tech, and Planning teams. Combined data-driven decision making with hands-on execution to deliver lasting improvements in production efficiency and team performance.

Tallinn, Harjumaa, Estonia

Led the design and documentation of an information audit and data-mapping exercise for all Pipedrive departments. Successfully negotiated change with key business functions and effectively monitored project progress and risk management.Collaborated with other project leads to identify and mitigate risks, while developing solutions to mitigate those.Documented decisions taken on risks, contributing to a comprehensive and organized record of compliance activities.

Tallinn, Estonia

Lead Repair is a change project aiming to improve product quality closely working with first customer feedback. Most activities within project targeted to identify and communicate process gaps and propose improvements within product development and aftermarket maintenance area. Introduced and implemented the project, negotiated the change with both local organization and other production and design partners.Was responsible for quality improvements based on investigations results. Made sure that required actions are performed to cover found quality flaws.

Tallinn, Estonia

Conducted comprehensive market research to gather valuable data and support strategic decision-making.Generated valuable insights for informed decision-making.Was responsible for operations support within the team.

Moscow, Russian Federation

4sync is a file hosting service that offers cloud storage, file synchronization, personal cloud, and client software (Dropbox analog). As in Dropbox, 4sync uses a freemium business model, where users are offered a free account with a set storage size and paid subscriptions for accounts with more capacity.In 4sync I was responsible for Russian and CIS business of the company.Started sales in online and offline stores. I managed local business development, marketing, customer support team, corporate reporting. Together with team we developed electronic prepaid card system for cloud storage and started sales in Russia.

Moscow, Russian Federation

RBC is a leading Russian multimedia holding. It operates in the Internet, television and print media segments. RBC occupies leadership positions in news and business media as well as in domain name registration and hosting.As a Head of Internet Analytics I built the department from scratch. Hired team (3 people). Department performed M&A deal analysis and valuation, researched industry and markets trends to develop recommendations for future strategic directions, prepared business plans for existing and prospective businesses to provide the Board with insights on local trends and appropriate strategy.Reported directly to the C-level management.

Moscow, Russian Federation

Finance And Financial Management Services

High School Diploma, History, Humanitarian Informatics

History Department, Diploma with distinction. Humanitarian informatics Department, Diploma with distinction. Area of interest: how.