Tanya Major Email & Phone Number

Jacksonville, Fl, Us

Florida, United States

Focus on Customer Experience, Claim Department Culture, and Support Services. Enhance streamlining and efficiency to minimize duplication, support time management, and provide an optimal claims experience for customers. Manage innovative development, onboarding, and creative teamwork programs. Support Personal Injury unit with legal and compliance processes/audits.

Florida, United States

Claims operation support for commercial auto adjusters and management in claim handling. Specializing in complex legal evidence and litigation document processing. Providing technical and administrative support to a national claims team, which includes high-volume complex claim processing/resolution. Collaborative efficient communication with producers, agents, brokers, TPA's and insureds.Key Contributions:● Knowledge of Commercial Transportation policies, general liability, attorney professional liability, and cybersecurity liability coverage. Determine coverage for new exposures. Manage claims in Guidewire/Claimstrak management databases, Microsoft Teams, and SharePoint. Gather legal physical evidence and communicate with first party/third party representatives of the claim, to support the adjuster's liability investigation. ●Resolve unverified policy issues with underwriters and assist with updating account information identified by the insured●Coordinate with Claims Attorneys to manage demands, summons & complaints, subpoenas, exhibits, legal proceedings, and processing required professional liability for defense counsel; managing the notarization of legal documents for Litigation and Compliance departments●Account management-process expense, loss payments, and manage deductible recoveries ●Manage time-sensitive/confidential processing of legal photos, documents, and videos for evidence obtained from law enforcement, expert investigators, and defense counsel●Directly developing and facilitating onboard training for interns and claims department team members; a subject matters expert of the Guidewire Implementation Team that assisted in training the claims department's new client management system launch. ●IT skills in Microsoft Office Suites, Teams, Adobe, SharePoint, Sharefile systems, Genesys, Claimstrak, Guidewire, Webex, Cisco, OneNote, Kofax Power PDF Advanced, VLC media, paint.net, Snagit, VM-Citrix Workspace and Citrix

Florida, United States

Owner of a Florida-based, Woman-Owned Small Business devoted to providing accurate and convenient Notary Public and Real Estate loan closings. Active background screening, Bond, E & O Insurance. Detailed focus documentation review to ensure legal compliance with Florida Statues and maintain confidentiality for each client. Independent Contractor for Realtors and Title companies, performing fast, mobile mortgage loan closings, during the height of our Nations home buying surge.Key Contributions:● Confirmed all documents and notary certificates have been executed and notarized properly based on state guidelines● New business development strategic marketing, networking, scheduling, and invoicing to the general public, realtors, loan officers, escrow officers, and title companies● Timely assist borrowers with securing their loan funds for selling, buying, refinancing, or line of credit on residential and commercial real estate ● Guiding clients through executing a power of attorney, divorce agreements, auto transactions, and estate planning● Maintain fully equipped home based office with mobile office capability; SEO marketing, major partners include Zillow, Old Republic Title, and Notarize 247

Florida

Residential home recovery operations for Florida Homeowners affected by Hurricane Irma disaster; Innovative focus on residential housing repairs or replacement in adherence to community block grant guidelines, through the U.S. Housing and Urban Development (HUD).Key Contributions:● Empathetic and efficient communication with highly emotional clients managed all client complaints and conducted follow-up to ensure client satisfaction and client retention● Marketed the program by public presentations, resourcing with community non-profit organizations, and providing success stories for social media platforms● Research and investigative skills to verify client documentation for proof of grant eligibility; escalating potential fraud to executive management● Productive administrative support/correspondence with contractors to ensure permits and flow of repairs met the government-regulated timeframe● Proactively managed client's claim's from beginning to end a caseload of 500 client’s confidential documentation, Data Entry, and case notes of all communication with the client in CRM-Salesforce; consistently in the top 10% of weekly quantitative productivity of essential rendered services● Monitored government-required construction inspection damage assessments, lead-based paint, and structural engineer assessments● A daily detailed review of homeowner insurance claim summaries/policies; communication withproperty insurance claim adjusters, to validate initial claim summary structural damage, and allowable policy coverage for repairs in the scope of work● Served on a policy development team to create an innovative electronic case management matrix for the reduction in errors for billable service; thus, ensuring cost-effective measurable outcomes throughout the state; which became a standard for disaster teams throughout the company(Position Ended due to COVID-19)

Florida

Processed Federal disaster loans for homeowners and commercial business owners impacted by Hurricane disaster sites in Florida, U.S. Virgin Islands, and Puerto Rico. Daily communication with clients, loan officers, disaster inspectors, and FEMA to assist the Federal loan process. Provided teamwork through data analysis, administrative support, and new hire training in support of recovery operations.Key Contributions:● Facilitated Federal disaster loan closings for eligible business owners and homeowners impacted by Hurricane Maria and Hurricane Irma● Maintained confidential client data/documentation in CRM, according to the privacy act● Processed IRS financial documents to support financial eligibility, credit/criminal history, and impact of the disaster event● Deployed in the field throughout Florida and Puerto Rico to provide consistent, sensitive customer service in person, phone, and online(Position was a Temporary Disaster Deployment)

Washington, District Of Columbia

Effectively managed 14 Federal and State contractual projects in 7 States for a national workforce development agency associated with the National Association of Home Builders (NAHB). Leader in training, career/financial counseling, and job placement services for youth, adults, military veterans, and military spouses in the construction industry.Key Contributions:● Operational oversight of annual financial operations of $2.5 M● Monthly detailed operational leadership wrote reports for executive management, internal andexternal stakeholders led to securing additional national recognition and funding● Recruited, onboarding, training, and human resource management for a team of 28, with 80%recruited from the military community, which increased morale among Veteran team members● Expanded Military Services Division training sites on two active military installations, a first for HBI; which led to a 90% job placement rate● Partnered with Home Builders Associations, government elective officials, military supportorganizations, industry employers for recruitment, job placement, and community service venues● Developed a specialized mentoring concept to highlight the enormous career growth for females in the Home Building (Construction) Industry; which led to a 30% increase in female clients placed in the industry● Marketing/sales-networking skills produced over $100,000 in grants, monetary sponsorships, and donations; major donors secured, such as Home Depot and State Farm(Position ended, due to the location moved to Washington, D.C. and eliminated remote opportunity)