Helping clients transform their businesses while maximizing the value of their Microsoft investments.

Pavilion is a private membership organization for Marketing and Sales Executives. Our community is designed to support the professional development of revenue leaders at high growth companies, facilitate the sharing of best practices, and serve as a trusted private community.

► Orchestrated robust customer relationships, executed strategic initiatives, and fostered adoption of Druva's data protection and cyber-resiliency solutions.► Led a proficient team of Customer Success Managers, driving their professional development and performance excellence.► Collaborated seamlessly with Sales, Product, Support, and Operations teams to ensure an optimized end-to-end customer journey, swiftly resolving issues and influencing product enhancements based on meticulous customer feedback analysis.► Oversaw a team of 6 Strategic Customer Success Managers, collectively managing a portfolio of 140 accounts, resulting in an impressive annual recurring revenue (ARR) of $38M.► Achieved a remarkable NRR (Net Revenue Retention) exceeding 100%, a testament to effective strategies in preserving and expanding customer value.► Instrumental in elevating customer ARR to $4.5M, attesting to the adept management of customer accounts and the execution of tailored value-driven solutions.

► Spearheaded comprehensive customer success initiatives aimed at enhancing retention and fueling growth within the subscription-based economy.► Collaborated closely with cross-functional teams to ensure seamless customer onboarding and ongoing support, resulting in heightened overall customer satisfaction.► Developed tailored strategies to mitigate churn, resulting in a notable decrease in customer attrition during the tenure.► Leveraged data-driven insights to identify opportunities for upselling and cross-selling, thereby contributing to increased customer lifetime value.► Cultivated and nurtured relationships with key accounts, serving as a trusted advisor and strategic partner to drive their success and foster long-term partnerships.

► Directed and optimized customer success operations, ensuring seamless alignment of processes and resources to enhance customer satisfaction and retention.► Spearheaded the development and implementation of standardized operational procedures, resulting in improved efficiency and consistency across the customer success team.► Led the planning and execution of strategic customer engagement programs, fostering deeper relationships and uncovering opportunities for upselling and cross-selling.► Championed the development of customer success training programs, equipping the team with the necessary skills and knowledge to deliver exceptional service.

►Fostered impactful collaborations with investment firms to drive customer-led growth throughout B2B SaaS portfolios.► Operated as a dedicated Customer Success practitioner and advocate, facilitating companies in refining their strategies to harness growth from their invaluable customer base.► Leveraged my expertise to align partners with best practices, empowering them to optimize their customer-centric approaches and achieve substantial growth outcomes.► Employing insights from Bessemer's 2019 State of the Cloud report, highlighted the direct correlation between net dollar retention improvement and enhanced valuation, translating every 1% improvement into a substantial $100M increase in valuation.

► Steered the achievement of successful outcomes for Gainsight's esteemed clients as a dedicated Client Outcomes Manager.► Championed diverse objectives including heightened solution adoption, amplified renewal rates, and the elusive "negative churn," solidifying Gainsight's pivotal role in client success.► Acted as the frontline representative for my portfolio of clients, fostering enduring relationships built on trust and excellence.► Recognized Gainsight's industry leadership in the realm of Customer Success, serving as both torchbearer and practitioner.► Collaborated with clients to synchronize their objectives with cutting-edge solutions and pioneering practices, ensuring superior value realization.► Positioned Gainsight as the vanguard, not only in providing industry-leading solutions but also in shaping best practices and nurturing the world's largest community of Customer Success professionals.► Showcased Gainsight's prowess, spanning advanced data science to agile deployment methodologies, reaffirming its unmatched expertise in the realm of Customer Success.► Emphasized that thriving in the subscription economy necessitates the alignment of people, processes, and technology with Customer Success delivery, a principle that remains pivotal for leading enterprises.

As a Customer Success Manager, I was responsible for ensuring that Lifeworks enterprise clients reaped maximum return on investment from LifeWorks.com's Employee Engagement platform. I managed services such as customer outreach, ensuring customer retention and high renewal rates, developed strategic adoption plans and delivered revenue results. My role was focused on providing high-touch strategic account management to a portfolio of enterprise customers by collaborating and building trust-based relationships at the executive level.

As a wellness authority, I supported my clients with mentorship and motivation to cultivate positive health choices. I educated and supported courageous women to achieve their goals through lifestyle and behavior adjustments offered with compassion and kindness.

Lead risk management project at Millennium Pharmaceuticals.* Managed a cross-functional team to restructure business process * Identified $2M of operational savings by outsourcing key functions* Increased consulting revenue by identifying additional opportunities

An influential member of the Life Sciences Solutions group, with an extensive understanding of Contract Management and Revenue Management best practices, I was responsible for architecting next-generation solutions vital for prospective clients. * Met or exceeded sales goals* Presented value propositions and product features to audiences ranging from senior level executives to business and technical stakeholders* Architected pricing, contract management and revenue management solutions* Established partner strategies with tech partners and systems integrators* Built and maintained client relationships with Amgen, Abbott Laboratories, Allergan, Boehringer Ingelheim, EMD Serono, GE, Gilead, Genzyme, Merck, Novartis, Procter & Gamble* Average closed deal size exceeded $1.5M

Managed client relationships and enterprise contract management projects with key clients across all industries. Key clients included MedImpact, Walgreen Co., Level 3 Communications, NetApp, EBS Dealing Resources and United Healthcare. Implemented technology-driven business processes by understanding requirements, modeling data, developing prototypes and delivering successful project outcomes. * Implemented solutions for Fortune 500 companies across industries including pharmacy benefit management and managed healthcare service organizations* Delivered revenue up-selling software licenses and consulting services * Strengthened client partnerships and delivered business outcomes via timely, on-budget implementation projects leveraging collaborative internal partnerships (customer support, product management and product development) * Developed professional services methodologies, key deliverables, and project templates utilized at all customer sites * Hired and mentored new team members; managed project teams including internal and partner consulting resources