As the Sales Support Coordinator I provide key administrative and coordination support pivotal to the Sales Director and Sales Team. This includes processing all sales contracts and proposals, management reports, coordination of meetings, marketing and events, maintain data bases and website, document preparation, scheduling team member calendars and arranging staff training.I am also responsible for ensuring that clients receive the highest customer service at all times through customer enquiry calls, client feedback surveys and visits. I also liaise with charity groups and coordinate staff visits and events.

In my role as Training and Business Development Consultant my primary responsibilities are to ensure the smooth and effective functioning of training events and special projects for clients, participants and TP Human Capital. This involves marketing, planning and execution of regular training programs as well as assistance in planning for short, one-time trainings or other training programs initiated throughout the year. I also manage presenter and participant logistics, as well as coordinating with clients on event details. Other areas are: creation of training materials such as event and seminar logistics, bookings, invoicing, case studies, PowerPoint presentations, worksheet handouts, etc as well as writing of newsletters and other materials as required by each individual training program.I look to clearly identify clients and participants needs and requirements and work directly with facilitators, trainers and coaches to determine and plan best possible solutions and outcomes.

As a consultant my role was to organise: flights, holidays, hotels, car hire, cruises, travel insurance, coach tours, visas, traveller's cheques, frequent flyer points redemption and more. Other aspects of this role were to: • Create tailor-made itineraries and package holidays • Liaise with clients via phone, fax, and email and in person • Recommend and sell Travel and Insurance products • Deal directly with a variety of domestic and international companies • Manage financial aspects such as: create invoices, make and take payments, receipting and cash balancing • Order and maintain brochure and stationary stocks • Comply with the Privacy and Data Protection Laws

Helping people identify and have their perfect holiday, at Thomas Cook our philosophy was to provide extraordinary customer service. I worked both as a consultant and a Customer Service Manager. As Manager, my role was to support, train, develop and lead a team of 5 consultants. Managerial aspects of this role were to: • Organise staff rosters • Set Sales Targets for the branch and individual staff members • Set expectations and manage individual objectives • Conduct 1-on-1 staff performance reviews and identify development opportunities • Report branch Key Performance Indicators to Head Office • Resolve customer complaints and staff issues • Deputise in the Branch Manager’s absence • Support Branch Manager in all activities • Lead a customer obsessed culture • Support and motivate the team to achieve their maximum sales potential • Comply with all legislation and audit procedures • Coach and communicate effectively to develop the team • Ensure every customer transaction is consistent with Thomas Cooks sales process