Tanzeem K M Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Addressed customer inquiries via emails & chat concerning Venmo services, including financial crimes, risk analysis, debit card issues, and account security.Provided accurate information, managed transactions, and facilitated document verification (KYC).Resolved billing disputes promptly and ensured compliance with regulatory standards.Collaborated with teams to resolve complex issues, safeguarding user accounts.Achieved high standards of customer service and satisfaction, exceeding performance metrics.

Bangalore Urban, Karnataka, India

Trained new employees on the company and regulatory compliance requirements to prompt conformance.Collaborate extensively with client service teams to analyze loans, property taxes, funding, fees, interest collection, and past-due accounts. Assist in the quality control process by analyzing and sending detailed daily reports to clients.To make sure the quality and quantity of my peers met at given SLA.

Bangalore Urban, Karnataka, India

Execute escalation tasks of clients and complete assigned customer query tickets within specified time frames under US mortgage research. This includes making payments through escrow accounts on behalf of homeowners (customers) and ensuring the accuracy and timeliness of these transactions.Thoroughly understand customer issues, report incidents, and resolve all issues received which increased the customer satisfaction rate by 80%. Utilize strong problem-solving and research skills to address and resolve inquiries efficiently.Provide detailed information, analytics, and data-enabled solutions for various projects involving prestigious international clients such as Flagstar Bank and Mr. Cooper (Nation Star Bank). Achieve a client satisfaction rate of over 95% by delivering high-quality service and accurate data.Manage delinquent and current tax payments, process refunds, verify Tax IDs, and handle closing disclosures. Maintain attention to detail and ensure compliance with all relevant regulations.