Tapas Das Email & Phone Number

Thane, Mh, In

Mumbai, Maharashtra, India

Ensure high renewal rates by managing and negotiating subscription renewals.Reduce churn by identifying at-risk accounts and working proactively to retain them.Track and meet specific renewal targets and KPIs (e.g., % renewal rate, customer retention).Understanding the client's needs and customizing existing business programs to meet their needs.Expansions and upgrades are to be guided to the client while managing their accounts.Conduct periodic health checks of all accounts and ensure that best practices have been followed.Schedule regular meetings discussions, teleconferences, and visit client offices to strengthen relationships.Maintaining up-to-date knowledge about the company’s products and services. manage and ensure that client requests are being handled timely and accurately.Facilitate training on regular updates and new feature additions to the platform.Developing and implementing new strategies to improve client satisfaction.Studying the competition to find new ways to retain clients.Collaborate with internal teams (e.g. sales, tech, and development) to address clients’ needs.Liaison between the client and the support team.Playing an integral part in generating new sales for the company.Build and maintain a healthy customer relationship and help them through renewals.Promote client retention and identify opportunities to build existing relationships through exceptional customer service.

India

Mumbai Area, India

• Generating ideas for new content types and proofreading articles before Publication• Developing a good network over social media• Taking inspiration from other’s innovative contents• Writing variety contents which are on different niche and of various forms• Writing SOP's and FAQ’s on the website

Mumbai, Maharashtra

Used to handle live chats and solve buying related queriesMaintaining sop's and creating faq Writing content for the websitealso writing articles

Achieving sales target on daily basisMaintaining customer satisfactionMaintaining quality .

Bachelor Of Arts - Ba, B Grade

Completed graduation in the year 2021

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Debate group