Tapas Kumar Bera Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

I am heading customer service team. Handling global and sales account. Responsible to retain customer, Business meetings, Deep selling, strong customer relationships. I am heading customer service team. Handling global and sales account. Responsible to retain customer, Business meetings, Deep selling, strong customer relationships.Skills: Client Relations.

Gurugram, Haryana, India

• Possessing strong communication skills and leadership qualities with effective problem solving abilities. A quick learner, who is dedicated, well organized and result oriented. Seeking a challenging managerial position.
• Conducting timely business reviews with clients, evaluating performance for Ocean services.
• Maintain performance and management reports to ensure data integrity.
• Credit set up and Credit limit extension wherever necessary for key Ocean accounts.
• Responsible for transitioning, stabilizing key performance indicator for new account customers
• Identifying new opportunities for retaining and growing current & existing accounts for business development

Gurugram, Haryana, India

• Strategically align with key clients by customizing our Ocean services as per their business model requirement.
• Make strategic and tactical plans for retention and development of the key accounts assigned.
• Continually seek improvement and opportunities in procedures and services to create more efficient, cost effective operations for Ocean services clients.
• Work towards overall service enhancement and improved tactical management for key accounts assigned.
• Strengthening business relationship, identifying new opportunities and keeping teams updated accordingly.
• Conducting timely business reviews with clients, evaluating performance for Ocean services.

India

• Manifestation
• Resolving customer complaints and maintain high customer satisfaction levels.
• Team Build-up & resolve the queries.
• Monitoring DQ status.
• Implementation of systems for optimum utilization of manpower and getting work done effectively.

NEW Delhi

Client Relations · Communication · Customer Satisfaction · Business Development · Sales Processes · International Sales · Team Motivation