Tapas Kumar Bera Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

I am heading customer service team. Handling global and sales account. Responsible to retain customer, Business meetings, Deep selling, strong customer relationships. I am heading customer service team. Handling global and sales account. Responsible to retain customer, Business meetings, Deep selling, strong customer relationships.Skills: Client Relations · Communication · Customer Satisfaction · Business Development · Sales Processes · International Sales · Team Motivation

Gurugram, Haryana, India

Possessing strong communication skills and leadership qualities with effective problem solving abilities. A quick learner, who is dedicated, well organized and result oriented. Seeking a challenging managerial position to develop my skills of client relationship management and people management to contribute to the company’s objectives. • Conducting timely business reviews with clients, evaluating performance for Ocean services. • Maintain performance and management reports to ensure data integrity. • Credit set up and Credit limit extension wherever necessary for key Ocean accounts.• Responsible for transitioning, stabilizing key performance indicator for new account customers • Identifying new opportunities for retaining and growing current & existing accounts for business development • Administering activities related to receiving of cargo at our container freight station and warehouse.• Liaising with overseas offices, trucking companies, shipping lines, CHA, etc. for shipping operations• Negotiating brokerage with shipping lines & agents and maintaining proper credit in CONCOR – PDA• Managing account receivables& credit status of customers• Organizing daily meetings within the department to monitor shipment status, pending system updates and manifests

Gurugram, Haryana, India

• Strategically align with key clients by customizing our Ocean services as per their business model requirement.• Make strategic and tactical plans for retention and development of the key accounts assigned.• Continually seek improvement and opportunities in procedures and services to create more efficient, cost effective operations for Ocean services clients.• Work towards overall service enhancement and improved tactical management for key accounts assigned.• Strengthening business relationship, identifying new opportunities and keeping teams updated accordingly.• Conducting timely business reviews with clients, evaluating performance for Ocean services. • Maintain performance and management reports to ensure data integrity.• Credit set up and Credit limit extension wherever necessary for key Ocean accounts.• Strategically align with key clients by customizing our Ocean services as per their business model requirement. • Make strategic and tactical plans for retention and development of the key accounts assigned. • Continually seek improvement and opportunities in procedures and services to create more efficient, cost effective operations for Ocean services clients. • Work towards overall service enhancement and improved tactical management for key accounts assigned. • Strengthening business relationship, identifying new opportunities and keeping teamsell updated accordingly.

India

• Manifestation• Resolving customer complaints and maintain high customer satisfaction levels.• Team Build-up & resolve the queries. • Monitoring DQ status.• Implementation of systems for optimum utilization of manpower and getting work done effectively.

New Delhi

Client Relations · Communication · Customer Satisfaction · Business Development · Sales Processes · International Sales · Team Motivation