• Worked with a small team to install NPSP, configure standard and custom objects, including record types, page layouts and apps using Lightning Experience• Led business process reviews regarding the company’s human resources practices• Created FormAssembly forms to automate human resources processes• Assisted with training and user adoption by developing written documentation and a training guide for the system administrator

Director of Operations (Feb 2016 — Sept 2017)• Designed, setup and maintained our Salesforce instance as the system administrator to support and streamline vital business functions• Increased business process efficiency by integrating 3rd party applications into Salesforce, such as FormAssembly and Nintex Drawloop• Created and updated apps, reports and dashboards to display relevant data per user profile• Managed human resources tasks including payroll, new hire training and onboarding and medical insurance enrollment• Issued invoices and maintained accounts receivable and payable in QuickbooksOperations Manager (March 2015 — Feb 2016)• Conducted Salesforce systems training with internal staff, remote staff and partners abroad• Monitored system adoption rates and responded as needed by providing training sessions and supporting documentation• Assisted with management of Wordpress webpages• Designed MailChimp email campaigns to promote programs• Attended international conferences to sell programs and build new partnerships• Guided employees on program management decisions and protocol improvementsProgram Manager (Nov 2013 - March 2015)• Cleaned and imported data using Dataloader during Salesforce implementation phase• Created program materials and procedures for new and existing programs• Increased participant enrollments by working directly with potential applicants and parents, building trusted relationships and managing program questions• Supervised students remotely throughout their program, while resolving any issues by counseling students and mediating between all involved parties

• Produced a 200 person lecture event as a free gift to our members• Secured a venue that best meets all logistical needs, all within budget• Recruited volunteers to work the event and issued schedule of volunteer duties • Communicated invitations to donors for events, conference calls, and monthly gatherings, in order to increase member involvement and support

• Obtained $5,000 worth of in-kind wine donations from corporate donors for annual fundraising event• Assisted with donor event logistics, such as invitation mailings and day-of preparation• Ran reports in Salesforce to analyze quality of data; obtained missing data for contacts and used de-duping tools to clean data

•Improved customer loyalty by upholding Nordstrom’s ideology of providing excellent customer service•Maintained strong personal relationships with customers•Valued the importance of teamwork, as well as individual projects•Increased sales by assisting customers using thorough product knowledge and interpersonal skills