FedEx (Freight and Logistics Industry)- Creation of new contracts and pricing them based on different pricing models (Fixed Fee or T&M).- Monitor Contract performance, delivery schedules and Invoicing.- Provided accurate pricing estimates by defining scope, timelines, potential setbacks and limitations.- Creation of Role ID's, Roll-on, Roll-Off and Access Management.

 Review of Balance Sheet Reconciliation (Blackline tool), Journal Processing (SAP & Oracle) Manage operations to ensure SLAs are met and KPIs achieved. Analyzing the controls and create the control points. Built and refined process metrics. Organize team meetings and discussed key points with the team members to ensure efficiency in process operations and meeting of individual & group targets Involved in the process of training and mentoring the Team members. Raising… Show more  Review of Balance Sheet Reconciliation (Blackline tool), Journal Processing (SAP & Oracle) Manage operations to ensure SLAs are met and KPIs achieved. Analyzing the controls and create the control points. Built and refined process metrics. Organize team meetings and discussed key points with the team members to ensure efficiency in process operations and meeting of individual & group targets Involved in the process of training and mentoring the Team members. Raising demand if there is any resource requirement for the project. Handling the resource in all stages ex: Joining, Exit and Roll On/Off. Reviewing the Performance of Team members and providing Feedback against their performances. Ensuring the Team members are nominated and attending the classroom trainings and Sharing best practices across the team to ensure the follow the best method. Preparation of SOP’s for all processes, maintaining the CR’s for amendments & follow-up with clients for sign-off. Assisting the team in resolution of processing queries and mentoring the tenured resources in process to take up additional responsibilities. Preparation of weekly and monthly governance deck for management review. Document and report all the metrics required for Operational excellence review and contribute towards process improvements and drive the quality awareness among the team. Show less

 Reviewing the payments received by customer on daily basis, upload them on respective customer accounts and clearing the payments against the open invoices as per the remittance provided by the customers. Create new customer credit account for new/existing customer in SAP based on the information provided by customer, after completion of all verification process as per the checklist. Setting up the credit limits for customer account and update necessary changes (If any) as requested by… Show more  Reviewing the payments received by customer on daily basis, upload them on respective customer accounts and clearing the payments against the open invoices as per the remittance provided by the customers. Create new customer credit account for new/existing customer in SAP based on the information provided by customer, after completion of all verification process as per the checklist. Setting up the credit limits for customer account and update necessary changes (If any) as requested by customer. Cash Management- Download and Distribute Bank statements, accounting bank transactions via SAP, cash in-transit Reconciliations, clearing open items, prepare and upload Re-class journals. Working on AR Month End Close  Preparing & Initiating Weekly/Monthly agenda and discussing with Onshore client to fix the disconnect. Review Tax invoice templates received by the internal team and process the tax invoices in SAP and send the invoice copies to the customer for payment. Responsible for handling the Queries/Issues/Escalations coming up from vendors/Clients, respond/resolve the issues. Adhere to the escalation matrix and follow up procedures and secure all the information. Send the outstanding/Aging statements to the customer on Weekly/Monthly basis. Show less

 Monitor and manage the day to day deliverables of Operations. Send the outstanding/Aging statements to the customer on Weekly/Monthly basis. Working on customer disputes such as issues with payment terms, short payments, duplicate payments and deductions for respective customer accounts,  Contacting customers and updating them on their payments due.

 Worked with MRP (Material resource planner) for outsourcing or procuring goods from vendors. Managed day-to-day operational aspects of multiple Large/small and medium scale projects. SPOC (Single point of contact) for all project information and Manage day to day Procurement activities Get the Shipping address from the team and Ship the Materials required for the job through SAP. Reviewing Job cost Summary Reports and maintaining financial status reports on all… Show more  Worked with MRP (Material resource planner) for outsourcing or procuring goods from vendors. Managed day-to-day operational aspects of multiple Large/small and medium scale projects. SPOC (Single point of contact) for all project information and Manage day to day Procurement activities Get the Shipping address from the team and Ship the Materials required for the job through SAP. Reviewing Job cost Summary Reports and maintaining financial status reports on all projects. Recording, submitting & processing the Purchase and Change orders in company internal tool, and reconciling thepurchase order and invoicing the same in SAP. Generating Credit /Debit note and auditing the job in internal tool with status of efficiency. Preparing Weekly reports and updating the status to the concerned Teams. Follow with the Project manager to make sure all other requirements on the jobs are completed... (Like accessissues for installer, provide the information to detail Engineer on the Quote). Show less