Highlighted Achievement: Participated in a major 20-month cloud migration of 238 SaaS customers from Windows Server 2008 operating system (OS) and database (DB) to Windows Server 2012/SQL 2014. • Troubleshoot cases reported by internal departments involving the SumTotal application’s configuration/jobs/performance, server performance, and support of IIS and databases.• Respond to monitoring alerts involving downed system services, disk space availability, critical server resources, failed system jobs and other components of the data center environment. • Adhere to change management processes while resolving and responding to case/incident management per SLA’s.• Participate in 24x7 on call rotation and expected to follow all escalation and triage process.• Act as a subject matter expert (SME) for implementation and troubleshooting of single sign on (SSO).

Highlighted Achievement: Participated in a company-wide Human Resources initiative to implement an online Performance Management tool. Configured the tool to reflect the company’s performance goals and workflow. Developed learning materials and assisted in delivering training to the company’s 5000 employees.• Develop, facilitate, and design learning materials, eLearning courses (CBT), and instructor-led trainings (ILT). • Maintain employee data and generate reports for online training activities.• Provide first level support for all LMS and Performance Management inquiries and Help Desk requests.

• Accountable for program coordination, administration, enrollment and communication for all of Disney Consumer Products training programs.• Responsible for maintaining training courses and participant enrollment in SAP; arranging for all training logistics; preparing for shipment of training materials; training room setup; aiding in identifying participants, sending all pre- and post-communication to participants; serving as primary contact for all training requests.• Facilitate new employee orientation classes.

• Coordinate and process paperwork for new hires, transfers, leave of absences, and terminations. • Ensure compliance with all statutory hiring and staffing policies. • Assist with recruiting by coordinating candidate interview schedules, travel arrangements, expense reimbursements, background/reference checks, and relocation requests. • Track and reconcile regular headcount and temporary employee/contractors on a weekly, monthly and quarterly basis against HRIS system and organization charts.