•Conducts training needs analysis and understand the learner's roles and job responsibilities to ensure the training targets clients' needs.•Delivers high impact instructor-led training classes via web-based virtual classroom modalities that inspire, engage and enable learners to perform their jobs without error and minimal help post-training.•Demonstrates product knowledge, professional presentation skills and classroom management skills when delivering training classes.•Assesses training outcomes by soliciting client feedback using both formal and informal methods to improve the class content, materials, presentation and interaction.•Establishes and maintains positive and productive relationships with colleagues, subject matter experts, and support teams.