 Recruiting/Interviewing/HR/Benefits Payroll All around administrative support and sales support A/R and A/P processing Data entry Bank deposits New Business Development – Proposals, RFQ’s, RFP’s

MANAGES A TEAM OF RECRUITERS TO SUPPORT AGENT HIRING FOR MULTIPLE CLIENTS IN THE WORK AT HOME ORGANIZATION Performs hiring procedures that are in compliance with company policy as well as EEO and ADA guidelines. • Supports recruiting efforts by attending recruitment fairs and participating in employer panels with community partners. • Collaborates with management to fill their recruitment needs & ensure they are apprised of progress towards securing the requested personnel. • Partners with sourcing specialists to utilize various sourcing methods to attract quality candidates. • Enforces procedures for recruiting and hiring among staff recruiters. • Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports • Coordinates with Director to ensure global consistency in recruiting processes, tools and talent acquisition investment utilization, and to drive consistency in the recruiting approaches desired to engage talent. • Works closely with internal hiring managers, Operational / Functional Leadership and Human Resources partners to ensure delivery against current talent demand. • Responsible for the guidance of the recruiting team in attracting, recruiting, and retaining agent workforce. • Establishes relationships and works closely with internal leaders to develop a deep understanding of their business, growth and strategic objectives to distill the key recruiting goals/objectives. • Manages the staff and recruiting efforts for all WAH projects • Adept at taking the "big picture" strategies and turning those strategies into detailed steps to implement within our organization. • Experience with new project implementation

• MANAGES A TEAM OF 30 RECRUITERS AND MANAGERS TO SUPPORT AGENT HIRING FOR MULTIPLE CLIENTS IN THE WORK AT HOME ORGANIZATIONPerforms hiring procedures that are in compliance with Convergys' policy as well as EEO and ADA guidelines. • Supports recruiting efforts by attending recruitment fairs and participating in employer panels with community partners. • Collaborates with management to fill their recruitment needs & ensure they are apprised of progress towards securing the requested personnel. • Interviews applicants for professional level positions, scheduling qualified candidates to meet with the hiring manager. • Partners with sourcing specialists to utilize various sourcing methods to attract quality candidates. • Enforces procedures for recruiting and hiring among staff recruiters. • Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports • Coordinates with Sr Mgr and Director to ensure global consistency in recruiting processes, tools and talent acquisition investment utilization, and to drive consistency in the recruiting approaches desired to engage talent.• Works closely with internal hiring managers, Operational / Functional Leadership and Human Resources partners to ensure delivery against current talent demand.• As a leader of the RM team for Home Agent Recruiting, I have been responsible for the guidance of the recruiting team in attracting, recruiting, and retaining agent workforce. • Established relationships and works closely with internal leaders to develop a deep understanding of their business, growth and strategic objectives to distill the key recruiting goals/objectives. • Manages the staff and recruiting efforts for all WAH projects • Adept at taking the "big picture" strategies and turning those strategies into detailed steps to implement within our organization. • Experience with Brick and Mortar, TCA, and WAH• Experience with new project implementation

Analyze and evaluate service delivery for Business Services Unit Employment Services Unit, Career Center and Worker Profiling Programs (and Veteran Services until transfer to Texas Veteran’s Commission) • Plan, direct, coordinate and implement Business Services, Employment Services, Career Center, Worker Profiling and Veteran Services policy and procedure and make recommendations for improvement and implement policy/procedure changes to meet performance measures• Monitor daily operations of Business Services and Workforce Center • Write/Update written standard operating procedures• Plan, prepare and staff job fairs/recruiting events, outreach, & Rapid Response activities.• Supervise and train staff for all projects noted above• Quality Control in WorkInTexas.com (WIT- the automated job search/posting system) • Screen, interview, select and hire staff. • Document staff performance, prepare performance plans and conduct performance reviews and conferences • Provide technical expertise to staff and customers on WIT/admin procedures for WIT • Act as liaison between local office and WIT support • Assign job duties and work schedules • Accept, process and resolve complaints • Prepare and conduct staff meetings and training • Ensure quality customer service is provided to all customers (internal and external) • Take job postings; Follow up on job postings;• Prepare and provide labor market information to employers/entities; Track employer contacts/ services; Track facility usage by employers/entities • Schedule/ coordinate/prepare for employer events. • Provide tech assistance on assessment and associated software• Trainer for 6 county Region for the agency applicant tracking database/website