Tara Mcfarlane Email & Phone Number

Newstead

• Reviewing applications for accreditation processing.• Receiving and processing NHVAS applications• Providing on going customer focus which includes assisting NHVRs’ customers in the lodgement of required documentation• Creating, updating and maintaining customer records• Receiving, processing and reconciling application payments.

Brisbane, Australia

• Accountable for maintaining good ongoing relationships with suppliers and helping them understand client compliance requirements.• To ensure correct supplier compliance information is gathered and completed to increase overall compliance percentages.• To provide technical support to suppliers in the use of the BROWZ system and to work with suppliers to renew expired compliance data.• To monitor and report to management the compliance icon status and completion status for suppliers• To prepare compliance documents for suppliers• To complete projects allocated by the Operations Manager that would assist the team in increasing the compliance of their accounts• Working with the Client Support Managers to liaise with key accounts, providing up to date information on account activity.

St Leonards

• Recruitment and selection of suitable team members. • Developing and implementing staff rosters in accordance with contractual obligations. • Administration of annual leave and recurring sick leave, timesheet management and approval. • Acting as escalation point for operational and people related issues. • Supporting Account Management to ensure revenue and expense targets are met and exceeded. • Developing an understanding of the client’s business and form relationships in order to generate additional revenue. • Co-ordinating the team to deliver the contracted services. • Acting as an interface between the client and the business, to ensure optimal level of service is provided at all times and continually seeking process improvement and cost reduction opportunities. • Leading the team to ensure all contractual obligations and service level agreements are understood and achieved. • Input into the development and implementation of project delivery manuals, training manuals, work instructions and cross training of staff. • Providing service excellence through innovation, quality assurance and business process review. • Establishing and maintaining relationships with clients and partners to deliver service excellence. • Assisting with the timely and accurate submission of monthly reports, including supplier invoicing. • Encouraging and enabling eco-friendly work practices to meet agreed environmental performance targets. • Any other ad hoc tasks as and when required

Rosebery, New South Wales

• Conferring with customers by telephone to provide information about products and services, assist with queries or obtain details of complaints.• Keeping records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Resolving customers' service complaints by troubleshooting before second level support. • Contacting customers to respond to inquiries.• Ordering tests that could determine the causes of issues in in-house created programs and services.

Auckland, New Zealand

• Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort• Coaching and helping develop team members; help resolve dysfunctional behavior• Facilitating problem solving and collaboration• Assuring that the team members have the necessary education and training to effectively participate on the team• Ensuring deliverables are prepared to satisfy the project requirements, cost and schedule• Helping keep the team focused and on track• Working with managers to obtain necessary resources to support the team's requirements• Obtaining and coordinating space, furniture, equipment, and communication lines for team members• Providing status reporting of team activities against schedules• Serving as a focal point to communicate and resolve interface and integration issues with other teams• Escalating issues which cannot be resolved by the team• Providing guidance to the team based on management direction

Sydney, Australia

• Pre-verification of Personal Retirement Plan applications filled out by clients.• Banking cheques• Scanning applications through Eyes and Hands scanning programme• Liaising with Client Service Officers• Photocopying and filing• Folding and enveloping letters

Taren Point, Nsw

My responsibilities as Business Machines Merchandise Coordinator included:• Coordinating customer & store owned machine repairs• Managing stock levels and monitoring merchandising procedures were being followed• Monitoring that company policy and standards are being adhered to by the team• Coordinating promotional set-ups and ensuring they were done on time• Providing leadership for the Business Machines team and support to the store management team in ensuring team members meet the standard of serviceMy responsibilities as a Trainee Store/Duty Manager included/s:• Having a sound knowledge in all areas of the store so as to perform multiple job functions as required.• day-to-day store operations• Resolving customer issues• Effective cost and profit management • Playing a crucial role in the achievement of department targets, • Maintaining operational standards.• Building future business and minimising loss• Ensuring that all team members maintain and provide service consistent with customer service standards• Ensuring that action plans are developed to continually improve customer service• Ensuring that all areas are maintained to reflect presentation standards