Tara Bauer Email & Phone Number

St. Paul, Mn, Us

Responsible for the strategic relationship with Ecolab stakeholders, related to the digital customer support experience. Work with product owners, business partners and stakeholders to create an end-to-end support strategy that focuses on self-help/self-resolution and omnichannel support. • Serve as the main point of contact for CDS digital support to all business segments • Consult and collaborate with the business product owners to lead with self-help and case deflection • Lead in the initial scoping and vetting of all digital support needs and requirements• Drive, lead and mentor the CDS Digital Solutions Support operational team to successfully execute on the support model• Provide insight and recommendations to product owners on key strategic indicators for solution and support enhancements• Own strategy and deployment/enhancement plans for CDS ServiceNow Instance, including integration with other systems, i.e. SFDC, MDM, external customer applications

St. Paul, Mn, Us

• Work closely with multiple divisions to market the benefits of the Ecolab Global Commercial Digital Solutions Support Program and drive adoption to the Global CDS Support Program• Work closely with division to create an implementation plan for each digital initiative onboarded to the Ecolab Commercial Digital Solutions Support Program• Work with the division and internal teams to manage the implementation plan and ensure timely and accurate execution of the onboard• Ensure that the needs of the division and external customers are being met• Drive strategic conversation from divisions for ongoing Global CDS Support Program enhancements• Provide process and documentation analysis for improvement or enhancement of all digital solutions being supported by the Ecolab Global CDS Support Program• Serve as a subject matter expert of Knowledge Base development, management and maintenance• Serve as a subject matter expert of Level 1 and Level 2 support processes• Work with the platform and product owner as new features/enhancements are made with each digital initiative, to ensure knowledge articles exist and/or are updated and assist in the training/updates to the Level 1 and Level 2 teams• Serve as voice of the business related to Level 3 support process and process improvement for Level 1/Level 2• Serve as subject matter expert of the ServiceNow CSM platform (technical and operational) and integration to ServiceNow ITSM platform

St. Paul, Mn, Us

• Administer and govern corporate mobile services program and wireless policy• Provide project management for mobile services initiatives• Assist with deployment of mobility technology and pilots• Process analysis for improvement or enhancement pertaining to corporate wireless policy• Engagement with business units and leadership to drive corporate mobile services program• Continuous monitoring of open, pending and closed tickets in the ServiceNow Ecolab IT ticketing queue• Technical owner of ServiceNow related to mobile services program• Knowledge Base owner of mobile services processes and workflows• Owner of Inside Ecolab information repository related to mobile services program• Meet and drive SLAs established by Ecolab Mobile Services Group• Act as a liaison between Ecolab and wireless carrier(s)• Assist with marketing efforts of mobility program and carrier partner offerings• Conduct carrier reviews• Act as liaison between Ecolab and 3rd party help desk provider• Create and facilitate ongoing training in partnership with 3rd party helpdesk provider• Create and maintain daily/monthly/quarterly and annual snapshot of mobility tickets

• Participates in the evaluation of athletes and in the team placement of players through tryout period • Organize, manage and supervise team practice sessions and tournaments• Coach players the fundamentals and techniques of volleyball and game culture• Individual player development, team training, game management and administration duties• Motivate and train the players to fully develop their skills• Develop and maintain an effective program of physical conditioning to increase players physical fitness• Up referee/down referee at tournaments• Ensure players learn scoring, libero tracking, line judging and down referee duties for tournaments• Work with team manager to track player/team stats and record• Facilitate spirit of sportsmanship, teamwork, individual growth and positive relationship in players• Maintain effective communication between players, parents and association• Maintains a variety of records (e.g. game/players statistics, emergency information, schedules, equipment inventories, etc.) for the purpose of complying with association and North Country Region requirements

Overland Park, Kansas, Us

• Consulted in the pre and post-sales process to drive sales team to achieve their assigned quotas. Exceeded goal each year• Guided customer meetings to identify and define customer needs and developed solution to address customers’ business challenges• Managed solution implementation and supported sale with technical expertise• Liaison between customer and vendor(s) to ensure successful solution rollout. Provided feedback for continuous improvement and refinement of process and best practice strategies• Provided ongoing customer support to key accounts, regarding data technology and solutions• Provided training and sales coaching to sales team members on functionality of wireless (voice/data) products and services, with emphasis on how to position solutions to customer• Interfaced with multiple internal Sprint channels to advocate for customer and sales, to improve sales process and enhance customer experience• Analyzed sales performance and provided feedback to sales and sales manager to increase solution sales growth, develop training plans and promote high level of customer focus and customer satisfaction• Build and maintain thorough knowledge of Sprint portfolio of solutions and functionality• Solve customer specific business problems by utilizing Sprint’s portfolio of solutions• Keep current with industry trends and competitive solutions• Work closely with local Solutions Engineering team; knowledge sharing on new solutions, market challenges, sales development, prospect opportunities, etc.

Overland Park, Kansas, Us

•Supported local Data Account Executive team in post solution sale by assisting in implementation and customer training of data solutions•Conducted customer hands on BlackBerry trainings for entire MN market•Collaborated with Data Sales Manager and vendor to develop and roll-out BlackBerry certification process for sales teams•Collaborated with data account team to create, roll-out and support sales training programs pertaining to data solutions•Facilitated monthly on-site solution vendor training program for sales teams

Overland Park, Kansas, Us

• Collaborated with Corporate Account Manager to drive revenue, unit growth and provide overall account management for Fortune 500 companies• Liaison between customer and multiple internal departments• Managed customer escalations and engaged proper internal channel for resolution• Created detailed account plans and distributed to sales to ensure proper account engagement• Participated in and helped prepare quarterly customer account review presentations

Overland Park, Kansas, Us