Tara Bauer Email & Phone Number

St. Paul, MN, US

• Responsible for the strategic relationship with Ecolab stakeholders, related to the digital customer support experience. Work with product owners, business partners and stakeholders to create an end-to-end support.
• Serve as the main point of contact for CDS digital support to all business segments
• Consult and collaborate with the business product owners to lead with self-help and case deflection
• Lead in the initial scoping and vetting of all digital support needs and requirements
• Drive, lead and mentor the CDS Digital Solutions Support operational team to successfully execute on the support model
• Provide insight and recommendations to product owners on key strategic indicators for solution and support enhancements

St. Paul, MN, US

• Work closely with multiple divisions to market the benefits of the Ecolab Global Commercial Digital Solutions Support Program and drive adoption to the Global CDS Support Program
• Work closely with division to create an implementation plan for each digital initiative onboarded to the Ecolab Commercial Digital Solutions Support Program
• Work with the division and internal teams to manage the implementation plan and ensure timely and accurate execution of the onboard
• Ensure that the needs of the division and external customers are being met
• Drive strategic conversation from divisions for ongoing Global CDS Support Program enhancements
• Provide process and documentation analysis for improvement or enhancement of all digital solutions being supported by the Ecolab Global CDS Support Program

St. Paul, MN, US

• Administer and govern corporate mobile services program and wireless policy
• Provide project management for mobile services initiatives
• Assist with deployment of mobility technology and pilots
• Process analysis for improvement or enhancement pertaining to corporate wireless policy
• Engagement with business units and leadership to drive corporate mobile services program
• Continuous monitoring of open, pending and closed tickets in the ServiceNow Ecolab IT ticketing queue

• Participates in the evaluation of athletes and in the team placement of players through tryout period
• Organize, manage and supervise team practice sessions and tournaments
• Coach players the fundamentals and techniques of volleyball and game culture
• Individual player development, team training, game management and administration duties
• Motivate and train the players to fully develop their skills
• Develop and maintain an effective program of physical conditioning to increase players physical fitness

Overland Park, Kansas, US

• Consulted in the pre and post-sales process to drive sales team to achieve their assigned quotas. Exceeded goal each year
• Guided customer meetings to identify and define customer needs and developed solution to address customers’ business challenges
• Managed solution implementation and supported sale with technical expertise
• Liaison between customer and vendor(s) to ensure successful solution rollout. Provided feedback for continuous improvement and refinement of process and best practice strategies
• Provided ongoing customer support to key accounts, regarding data technology and solutions
• Provided training and sales coaching to sales team members on functionality of wireless (voice/data) products and services, with emphasis on how to position solutions to customer

Overland Park, Kansas, US

• Supported local Data Account Executive team in post solution sale by assisting in implementation and customer training of data solutions
• Conducted customer hands on BlackBerry trainings for entire MN market
• Collaborated with Data Sales Manager and vendor to develop and roll-out BlackBerry certification process for sales teams
• Collaborated with data account team to create, roll-out and support sales training programs pertaining to data solutions
• Facilitated monthly on-site solution vendor training program for sales teams

Overland Park, Kansas, US

• Collaborated with Corporate Account Manager to drive revenue, unit growth and provide overall account management for Fortune 500 companies
• Liaison between customer and multiple internal departments
• Managed customer escalations and engaged proper internal channel for resolution
• Created detailed account plans and distributed to sales to ensure proper account engagement
• Participated in and helped prepare quarterly customer account review presentations

Overland Park, Kansas, US