Tara Das Email and Phone Number

• Manage, install, and troubleshoot Microsoft windows active directory, DNS, and DHCP services on windowsserver2008/2012 and 2016 platforms• Worked in Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissionsand privileges to access our LAN and Domain environment• Experienced in Syncing the Objects Users, and Groups from the active directory to the azure active directory.• Install, configure, upgrade, and manage VMware, Esxi, and hypervisor versions.• Performed backups, and troubleshooting, and was involved in Disaster recovery exercises for all our production servers.• Basic troubleshooting of TCP/I(IPV4/IPV6), Routing, Switches, VLANs, Subnetting and cabling• Generate reports and review the same with L1/L2 teams.

• Supported the Implementation of the #Y2K20 project to deploy Windows 10 and Office 365 over 3000 computers on campus using Microsoft Azure design, by contributing to the development, documentation, analysis and testing.• Resolved infrastructure incidents and system disruptions adhering to the IT Service Level Agreement.• Tested and researched the Microsoft Azure environment• Wrote automation scripts in PowerShell to pre-install the required software with Microsoft Intune.• Worked closely and built strong relationships with multiple departments to deliver customized solutions for each.• Provided continuous education, updates, and level-2 technical support after deployment.• Received, triaged, solved, and documented incident reports related to hardware and software in the TeamDynamics ticket management software.• Trained internal staff on the technology deployed such as Office 365, SharePoint 365, and MS Teams.• Prioritized workload, and escalate high-priority calls to the Service Desk Manager, Incident Manager or Service Operations Manager as necessary.

• Managed Blackberry UEM 12.8.0. and assisted with corporate device transition from Blackberry to iPhones using Apple DEP and Samsung Knox.• Managed user accounts and access using Microsoft Active Directory.• Created new user accounts, reset passwords and designed security policies with MS Exchange 2016.• Researched possible security threats and implemented IT policy for iOS and Android devices with MDM.• Educated end users of possible cyber attacks by creating visual and simplified presentations.• Troubleshoot and solved on-site software and hardware tickets using the Connectwise ticket management system.• Performed upgrades, integrations, and migrations for BlackBerry UEM• Created and reviewed KB articles on workflow processes to increase efficiency• Tracked Threat Research tickets on Jira and guided users on security threats on BlackBerry Protect• Exceeded department target for user satisfaction return survey by 150%.• Imaged, configured, and deployed 130+ phones and ensured security policies are app

Diagnosed, troubleshot, and resolved basic to advanced technical concerns, Documented customer notes, reports, and logs for future reference, Developed excellent customer service skills by maintaining 80% of positive customer feedback surveys, Demonstrated a high level of collaboration with teammates by getting 24 recognition in 4 months of service and Advertised new products and motivated customers to use troubleshooting applications.