Tara Freeman Email & Phone Number

Durham, North Carolina, United States

Raleigh, North Carolina, United States

Developed and enforced customer service standards, managed daily operations of a team of over 40 teammates and volunteers, addressed customer complaints, and escalated issues. Implemented strategies to improve service quality and productivity, coordinated customer service projects, collaborated on renovation projects and telecom upgrades. Conducted performance evaluations and coaching, ensured budget compliance, and optimized inventory, time, and scheduling.

Successfully spearheaded the establishment of North Carolina's second hospital-based food pantry in collaboration with key partners. This initiative serves approximately 1,200 patients and 3,000 family members annually. Continuously developing strategic plans to ensure the pantry's long-term success, I collaborate with community agencies and civic organizations to promote food collection efforts. Additionally, I oversee and schedule volunteers responsible for pantry coverage and food delivery to patients in need.

Raleigh-Durham, North Carolina Area

Proficiently managed catering operations, generating annual sales exceeding $265,000 through the CaterTrax software system. Oversaw all aspects of catering, including staff coordination, equipment management, event setup, service, and breakdown for events of varying scales and complexities. Orchestrated high-profile events such as the UNC REX Board of Trustees meetings and the REX Gala. Collaborated with culinary team to execute themed events for both internal and external functions. Efficiently managed food supplies for six doctors' lounges and coordinated public cooking demonstrations. Additionally, served as the primary point of contact for addressing room issues and coordinating remedial work.

Raleigh, North Carolina, United States

executed administrative tasks for the Culinary and Nutrition Department, providing support to the Director and Managers in various daily duties. Implemented digital archiving systems to enhance administrative support. Managed invoicing, financial reporting, and accounting records with meticulous attention to detail. Facilitated seamless communication as a liaison for internal and external stakeholders. Streamlined operations by developing effective systems for retrieving files and records. Additionally, managed inventory, coordinated logistics for special projects and events, and maintained confidentiality with sensitive materials.

Consistently provided positive and courteous customer service at the reception desk and over the phone, maintaining professionalism at all times. Managed a multi-line phone system, performed patient check-ins, insurance verification, and payment processing, while meticulously organizing patient records. Expertly handled patient scheduling and registration, both in person and over the phone. Played a pivotal role in coordinating and managing Doctor's events and meetings, contributing to a 20% increase in new business through innovative marketing programs. Assisted in transitioning and implementing new software and paperless filing systems, ensuring smooth operations. Additionally, effectively managed inventory and office supplies to support daily operations.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate Of Science (A.S.), Massage Therapy/Therapeutic Massage