• Collaborated with the marketing team to align SEO efforts with overall digital marketing strategies, ensuring a cohesive approach to boosting online visibility and engagement.• Analyzed website traffic and user behavior using tools like Google Analytics to measure performance, generate insights, and refine SEO tactics.• Conducted comprehensive website audits to identify and address technical SEO issues, improving site performance and search engine rankings.• Optimized engaging content, including blog posts and landing pages, to attract and retain visitors while supporting mental health awareness.

• Provided technical support and help to consumers at a manufacturer's outlet shop, both in person and online. • Helped clients place orders online, navigate the store's website, and resolve technical difficulties with online ordering systems. • Resolved customer concerns and complaints about product specs, availability, and delivery by using technical expertise and understanding of the manufacturer's inventory systems. • Maintaining a thorough understanding of the manufacturer's goods, promotions, and policies to give accurate information and increase customer satisfaction.• Answered phones in a professional manner and directed calls appropriately through various communication channels, providing accurate and helpful information.• Maintained positive company and client relationships.

• Provided first- or second-level troubleshooting and problem determination for local and remote personnel, working with IT technical experts to assess and address technical issues.• Tier 1 Help Desk activities included password resets, system debugging, and program installations.• Regular inventory checks were performed to ensure that the asset and software inventories were correct.• Ensured adherence to security measures, such as user account and password management.• Delivered excellent customer service and communicated well with IT, office, and remote personnel.• Problems/requests were tracked, forwarded, and resolved, with documentation provided.• Helped customers with online orders, technological issues, and navigating the store's website.• Generative AI methods were used to increase productivity and improve customer service experiences.• Gained knowledge about VMware and Citrix, as well as a variety of operating systems (Windows, Mac, and Linux) with desktop virtualization solutions.