Taranjot .. Email & Phone Number

Toronto, Ontario, Canada

• Collaborated with the marketing team to align SEO efforts with overall digital marketing strategies, ensuring a cohesive approach to boosting online visibility and engagement.
• Analyzed website traffic and user behavior using tools like Google Analytics to measure performance, generate insights, and refine SEO tactics.
• Conducted comprehensive website audits to identify and address technical SEO issues, improving site performance and search engine rankings.
• Optimized engaging content, including blog posts and landing pages, to attract and retain visitors while supporting mental health awareness.

North York, Ontario, Canada

• Provided technical support and help to consumers at a manufacturer's outlet shop, both in person and online.
• Helped clients place orders online, navigate the store's website, and resolve technical difficulties with online ordering systems.
• Resolved customer concerns and complaints about product specs, availability, and delivery by using technical expertise and understanding of the manufacturer's inventory systems.
• Maintaining a thorough understanding of the manufacturer's goods, promotions, and policies to give accurate information and increase customer satisfaction.
• Answered phones in a professional manner and directed calls appropriately through various communication channels, providing accurate and helpful information.
• Maintained positive company and client relationships.

India

• Provided first- or second-level troubleshooting and problem determination for local and remote personnel, working with IT technical experts to assess and address technical issues.
• Tier 1 Help Desk activities included password resets, system debugging, and program installations.
• Regular inventory checks were performed to ensure that the asset and software inventories were correct.
• Ensured adherence to security measures, such as user account and password management.
• Delivered excellent customer service and communicated well with IT, office, and remote personnel.
• Problems/requests were tracked, forwarded, and resolved, with documentation provided.

Advanced Project Management Information Technology

As a student of Project Management in IT, I was deeply engaged in various activities that provided a comprehensive understanding of.

Bachelor'S Degree, Computer Science

Activities and Societies: Research Papers: Collaborated with professors and peers to write research papers on topics related to data.