Tara Bond Email & Phone Number

Colorado, United States

Greater Denver Area

Englewood, CO

 Act as primary point of contact in a rotating NOC lead role for delegation of duties including incoming network availability alarms, outages, escalations, dispatches, maintenance work and administrative tasks. Participated in a project with tier 4 systems engineers to configure 360 new Microsoft servers. Troubleshoot network issues for Ka-band.

Broomfield, CO

 Processed, analyzed, and troubleshot incoming network and security trouble tickets. Implemented and troubleshot firewall change requests. Trained new employees on procedures for processing and monitoring network outages. Monitored incoming ticket queue and assigned out to technicians based on individual abilities. Complied with contract requirements.

Broomfield, CO

 Acted as primary outage coordinator; responsible for notifying senior government managers of all outages and ensured support groups were working toward prompt outage resolution. Ensured proper handling and timely resolution of computer problems in first-tier technical support department.  Trained fellow employees and provided feedback through ongoing.

Bachelor Of Science (B.S.), Computer Information Systems

Associate Of Arts (A.A.)