Senior Director Of Client Services
Akron, Ohio
Who Is ActionLinkPeople no longer shop stores for “products” they go there to bring fulfilling “Experiences” into their lives! To create loyalty and increase sales of their products, brands and retailers rely on ActionLink to define, develop, deliver and maintain exceptional shopping experiences across their web, mobile, social and in-store touch points.Founded in 1996, we are an Experience Marketing + Logistics agency. Our team of 3,000 Brand Advocates, Merchandisers, Assisted Selling Representatives, Digital Experts and Trainers have been working inside brick & mortar stores across North America to create human-to-human interactions that effectively demonstrate, explain and tell the stories of complicated products in ways people understand and can emotionally identify with. Our selling, training and logistical support efforts elevate brick & mortar and on-line customer experiences and attach shoppers to the products they need and love.What We DoAt ActionLink, we use enterprise level execution of Assisted Sales, Associate Coaching + Training (in-person, on-line, e-learning), Store Level Brand Advocacy, In-Store Merchandising, GNFR “Experience Chain” Management and much more to create and maintain extraordinary outcomes for our clients and the people who shop their stores.As an organization, we are highly collaborative with each other and consultative with our clients. To deliver true ROI measurements and visibility to ROE expectations, we pioneered the use of robust analytics and Business Intelligence reporting to optimize our client’s investment in us. We also create shared-risk models to build true outcome-based programs.