I am a certified instructor for all Articulate 360 cloud-based applications and services, including Storyline, Rise, Peek and Replay. Additionally, I am a senior instructional designer and developer for external client course content. Self-motivated and directed, I can effectively prioritize and execute tasks in a high-pressure environment managing multiple projects and deadlines while working in a team-oriented, collaborative environment.My current role includes:• Managing the design and development of eLearning course material focused on various industries and topics including volunteer onboarding for several non-profit organizations, product orientation for firms in the financial services and pharmaceutical industries, soft-skills training for healthcare and mental health counselors and software simulations for higher education institutions. • Managing instruction, consulting and training needs assessment for strategic client virtual training sessions. • Providing learning management system, content strategy, scripting and instructional design process flow recommendations.• Increasing potential training and development sales leads for future customer partnerships.

Transformed the WCIRB’s educational program from instructor-led classroom training to an e-Learning curriculum. Oversaw the development of WCIRB CompEssentials® online training curriculum and created WCIRB CompEssentials Certified, the organization’s first certification program for insurance professionals.• Led the development and delivery of learning programs through various methods of delivery including classroom instruction, webinars, online, and videos.• Designed interactive and engaging online modules with e-learning authoring tools primarily using Articulate Storyline 360 and Camtasia by applying standard Instructional Design methodology (ADDIE.)• Sourced and directed third-party vendors to manage course design for WCIRB CompEssentials curriculum.• Collaborated with SMEs to analyze and understand requirements, and create deliverables that align with course objectives based on business needs and audience analysis.• Wrote, copyedited, proofread, and translated complex material into accessible language for a wide audience, to simultaneously meet the needs of various constituencies and generations of learners.• Developed training aids, infographics, exercises, facilitator guides and promotional materials to ensure learning solutions meet the needs of learners.• Developed assessments to measure the effectiveness of the curriculum and learner performance.• Reviewed all curriculum developed to ensure content remains relevant; updated courses and related materials on a routine basis.• Managed content in the Absorb Learning Management System (LMS) including building content, uploading modules, implementing courses and configuring reports.• Created WCIRB CompEssentials Certified program; established eligibility requirements and incentives, procured credentialing software and administered certifications.

I managed the WCIRB’s education program; created the company’s first online educational modules; facilitated the development, design and delivery of communications; and led the planning and execution of offsite external-facing membership events.• Managed all aspects of training, including assessing training needs based on customer analysis; working with SME’s to create and revise educational materials; identifying and evaluating training locations and securing venues; scheduling training sessions, ordering materials, coordinating logistics and providing on-site support.• Created training aids, materials, exercises, instructor guides and other collateral to ensure learning solutions meet the needs of learners• Facilitated post-event analysis including event metrics and issuing certificates of completion and continuing education credits.• Scheduled and managed external-facing webinars hosted pursuant to the release of WCIRB reports and studies, including editing and posting video recordings.• Lead communication initiatives and creation of branded materials for marketing and product-related announcements via websites, brochures, fliers, direct mail and email newsletters.• Designed WCIRB Education on Demand modules using Adobe Captivate and Articulate Storyline.• Led the project management and execution of the WCIRB Annual Workers’ Compensation Conference, the company’s premier invitation-only symposium for insurance company executives. Responsible for all aspects of the event from the initial planning to overseeing the branding, registration process, materials, presentations, audience engagement tool selection, organizing related social events and overseeing event-day logistics.

I served as a primary interface between the WCIRB and its customers including insurers, employers, agents and brokers and the California Department of Insurance. As a Senior Analyst, I received recognition and was awarded for my exceptional ability to resolve the most complex issues with minimum supervision.• Responded to complex customer inquiries on matters that are under the WCIRB’s jurisdiction.• Trained customers to understand workers’ compensation regulations, in the areas of classification, experience rating and ownership for customers. • Investigated and resolved customers’ problems by asking appropriate questions and conducting research using WCIRB’s databases, websites and historical files.• Provided orientation and training for customers on WCIRB products and services through live sessions or via webinars.• Authored content for newsletters, educational materials and WCIRB websites.

Responded to customer inquiries regarding the status of container leases, off-leases and repairs at depots nationwide. Assisted IT Department and consultants in design and testing of organization’s first website