As Senior Service Advisor, I am spearheading a team of 5 technicians and one foreman with the accountability of receiving customer’s vehicles and advising the required repairs for their vehicles. Attaining monthly targets by upselling and realizing repeat business from existing customers, ensuring to provide excellent customer service within the SLAs and standard turnaround time. I also prepare and update the monthly ordered parts report (R Status), job card clearance report (WIP), Turnaround… Show more As Senior Service Advisor, I am spearheading a team of 5 technicians and one foreman with the accountability of receiving customer’s vehicles and advising the required repairs for their vehicles. Attaining monthly targets by upselling and realizing repeat business from existing customers, ensuring to provide excellent customer service within the SLAs and standard turnaround time. I also prepare and update the monthly ordered parts report (R Status), job card clearance report (WIP), Turnaround Time Statistics report (TTS), Warranty Prior-approval Technical report (PAR) and Daily Sales report (DSR).Key Accomplishments► Developed plans for workshop profitability, handled customer relations aspect and interfaced with the customers in order to understand their requirements and subsequent repairs.► Drove efforts in improving the organization’s reputation by accepting ownership for accomplishing new and different requests besides exploring opportunities to add value to job accomplishments.►Carried out inspection, testing, diagnosis, replacement of faulty components and facilitated supervisory assistance, including on-the-job training for lower level employees Show less

Throughout my role as a Mechanical Engineer, I worked in the Production line and handled daily production of Air Conditioning units. Drove continuous improvements in methods and procedures for processes, measurements, documentation and work flow techniques requirements and regulatory standards..Key Accomplishments►Achieved customer delight by handling and proactively resolving customer complaints and organizing a technical team site visit.►Grew sales channels by penetrating… Show more Throughout my role as a Mechanical Engineer, I worked in the Production line and handled daily production of Air Conditioning units. Drove continuous improvements in methods and procedures for processes, measurements, documentation and work flow techniques requirements and regulatory standards..Key Accomplishments►Achieved customer delight by handling and proactively resolving customer complaints and organizing a technical team site visit.►Grew sales channels by penetrating new relationships with the distributors, retailers and any other partners to increase the depth of each channel significantly.►Built repeat business and customer loyalty by ensuring highest quality repair status and educated and provided solution to complex problems to customers on technical issues. Show less

My major achievement as a Team Leader & Warranty Processor was to monitor vehicle maintenance for customer, regular checkup of the vehicles, suggest customer for better maintenance and handling of the vehicle for long life. Handled Warranty cases judgment, accountable for cost and time explanation with respect to committed time and job wise break-up and explanation of labour, parts, invoices, etc.Key Accomplishment:► Managed vehicle diagnose and inspection both manually and… Show more My major achievement as a Team Leader & Warranty Processor was to monitor vehicle maintenance for customer, regular checkup of the vehicles, suggest customer for better maintenance and handling of the vehicle for long life. Handled Warranty cases judgment, accountable for cost and time explanation with respect to committed time and job wise break-up and explanation of labour, parts, invoices, etc.Key Accomplishment:► Managed vehicle diagnose and inspection both manually and using GDS "Global Diagnostic System.►Accomplished warranty processing and claim submission in KIA GWMS, (KIA Global Warranty Management System)► Organized various training sessions for the team to enhance their performance.► Geared up customer care activities and provided personalized attention to customers’ needs to achieve customers’ delight paving way for prolonged association. Show less

At Bashir Motors (Nissan Authorized Distributor), I was acknowledged with the customer vehicles for service and opening a job order on system, made notes of the exact complain of customer with his words and advised on possible maintenance. Facilitated a technical complain in the job order to the work shop supervisor. Obtained warranty approval from the warranty admin.