Tarig Khalafalla Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai

As Senior Service Advisor, I am spearheading a team of 5 technicians and one foreman with the accountability of receiving customer’s vehicles and advising the required repairs for their vehicles. Attaining monthly targets by upselling and realizing repeat business from existing customers, ensuring to provide excellent customer service within the SLAs and.

Dubai

Throughout my role as a Mechanical Engineer, I worked in the Production line and handled daily production of Air Conditioning units. Drove continuous improvements in methods and procedures for processes, measurements, documentation and work flow techniques requirements and regulatory standards..Key Accomplishments►Achieved customer delight by handling and.

Khartoum, Sudan

My major achievement as a Team Leader & Warranty Processor was to monitor vehicle maintenance for customer, regular checkup of the vehicles, suggest customer for better maintenance and handling of the vehicle for long life. Handled Warranty cases judgment, accountable for cost and time explanation with respect to committed time and job wise break-up and.

Khartoum, Sudan

At Bashir Motors (Nissan Authorized Distributor), I was acknowledged with the customer vehicles for service and opening a job order on system, made notes of the exact complain of customer with his words and advised on possible maintenance. Facilitated a technical complain in the job order to the work shop supervisor. Obtained warranty approval from the.