• Manage team providing application support to clients• Coordinating support resources for client projects• Coordinating support resources with release team for regression testing• Coordinating client requests coming through support with release teams • Manage expectations for local and international clients• Assisting support staff when troubleshooting problems• Perform simple database functions to keep the application running smoothly• Create Sql queries and… Show more • Manage team providing application support to clients• Coordinating support resources for client projects• Coordinating support resources with release team for regression testing• Coordinating client requests coming through support with release teams • Manage expectations for local and international clients• Assisting support staff when troubleshooting problems• Perform simple database functions to keep the application running smoothly• Create Sql queries and scripts to troubleshoot more complex issues• Escalation point for after-hours emergency calls • Client training on new implementations• New employee training on application modules Show less

• Provide prompt solutions to software issues for customers using proprietary software• Update customer software to the latest full version or patch version tailored for their needs• Develop metrics used to measure customer satisfaction

• Managed internal strategy forums which monitor the progress of 18 strategic imperatives• Provided logistics for strategic imperative forums using MS LiveMeeting for 3-5 hundred participants• Created and analyzed monthly strategic imperative dashboards using CA Clarity and MS SharePoint• Mapped projects to their global process board functional area using CA Clarity• Ramped down transition strategic imperatives program• Cross trained new interns to perform similar duties

• Backed up of library systems data using Sun Microsystems StorageTek• Created general and class specific tutorials using Adobe Captivate• Researched and implemented additional page views on system servers using Secure Shell

Provided aide to students in the areas of : Statistics, Visual Basic Programming, Macro Economics, Micro Economics, & Quantitative Methods

• Provided visibility to company metrics to aid in internal growth and decision making• Produced Financial reports displaying organizational information• Redesigned the Survey Process to increase valued responses using Six-Sigma• Managed content for internal group sites to showcase up to date information using MS SharePoint