Tarl Telford Email & Phone Number

Richardson, Texas, United States

Dallas/Fort Worth Area

• Provided project leadership against aggressive timeline, coordinating documentation updates and publishing for a system upgrade which impacted nearly 100 procedures over multiple lines of business.
• Ten-week project expanded in scope, doubling impacted documents, with no flexibility in go-live date. Led ten writers in final publishing and documentation, working against the clock to see project completed within.
• Provided team guidance, one-on-one training with colleagues, and led virtual training for non-technical audiences. Provided feedback and led participation in group conversations
• Coordinated training efforts with non-technical colleagues to ensure compliance and optimal performance for deliverables against a strict time frame.
• Collaborated with a large team for a multi-year platform migration against a hard timeline, coordinating with process SMEs and project managers to transition 16,000+ technical documents for mortgage specialists.

Dallas, Texas

• Technical Writer (Sales Ops, Information Technology) | McAfee, Contract Worker (Perficient) 08/2018 – 02/2019Hit the ground running while spearheading three time-sensitive documentation projects for Sales Operations to.
• Captured and documented Go-To Market (GTM) Planning and Quota Planning processes for a worldwide sales organization. Presented findings and results in regular meetings with stakeholders.
• Coordinated documentation efforts with Financial and Compensation Analysts to ensure preservation of highly technical knowledge. Built out process diagrams for previously undocumented material to integrate best.
• Incorporated existing documents and diagrams into a cohesive instructional process document for each project. Developed strong working relationships with on-shore as well as off-shore teammates. Delegated as needed to.
• Interfaced with multicultural subject experts across the globe to extract and capture relevant data for essential documents.
• Led meetings, guided conversations with subject experts, captured important data, and synthesized relevant information into workable knowledge (process documents, diagrams, presentations). Developed SharePoint.

Dallas/Fort Worth Area

Searching for a new project to implement my expertise and technical documentation experience in reducing customer frustration with help documents. Reducing jargon and improving common language solutions for customer satisfaction.Providing care for family member with long-term health condition.

• Knowledge Management Analyst, Reporting Team Lead | Department of Veterans Affairs National Service DeskManaged a team of 4 knowledge analysts focused on developing and implementing metrics reporting and maintaining.
• Increased visibility of knowledge base and knowledge articles through collaboration with training team, providing editorial expertise for email communications (email blasts) to the general user population.
• Wrote, developed, edited, and published dozens of highly technical documents, detailing procedures for specialists and technicians on the National Service Desk project, enabling tier one technicians to provide complete.

Knowledge Management Analyst, Reporting Team Lead | Department of Veterans Affairs National Service DeskManaged a team of 4 knowledge analysts focused on developing and implementing metrics reporting and maintaining over 8,500 documents for the enterprise service desk.  Reduced poor votes on documents 90%, improved end-user awareness and adoption, and.

• Knowledge Management Analyst / Knowledge Management Reporting Team LeadLed a team of four knowledge analysts in developing and maintaining all metrics reporting. Oversaw all reporting documentation. One of twelve (12).
• Played a critical role in self-service knowledge base project.
• Independently developed extensive documentation for Business Intelligence (BI | WEBI | BOE | Crystal Reports) to guide report creation and analysis for non-technical users. Used by training team for on-boarding new.
• Developed custom metrics and analytics reports, supporting documentation, and ad hoc report development and analysis, providing support for dozens of successful cross-team and organizational projects.
• Created and maintained multiple technical categories in the IT Operations (ITOPS) knowledge base, managing several hundred documents and ensuring content accuracy, usability, and style compliance.
• NACI: Position of Public Trust (4 years)

Westlake, TX

Technical Writer, OnLine Reference (OLR), Personal Investment groupDeveloped, implemented, managed, and evangelized documentation for multiple online reference categories: WebEX, Fidelity Investments Mobile App, and more. Served an essential role on a successful multi-business-unit project focused on reviewing, evaluating, and refreshing all OLR content..

Irving, TX

Technical Writer, IT Runbooks, MetLifeServed on a team of 3 technical writers documenting disaster recovery processes and IT Runbooks for the MetLife IT division.  Work with Enterprise Architect to gather project requirements, translating needs into clear priorities, KPIs, and milestones. Developed and implemented an updated IT Disaster Recovery.

Eden Prairie, MN

Quality Assurance Inspector, Technical WriterLed the design and integration of reporting forms and procedures that significantly increased QA productivity while facilitating inter-departmental cross-functional communication—built knowledge/expertise of QA department and expanded role to all product lines.  Collaborated with Director of Shipping, ensuring.

Writer / Designer / Producer on Extinction FIST, a 2.5d side scrolling brawler game. Writing and Designing games is a driving hobby turned career. Led Production Team in developing an RPG (see Crystal Comet wiki). Team Lead / Head Writer developing a 2d platformer set in the Land of Oz.Assembled Team, wrote Game Design Document, Outlined story for tie-in.

Shipping, Receiving, Warehousing Passenger and Light Truck Tires.Inventory Management.Product Delivery to local customers.

Organized warehouse prior to inventory. The manager said that the inventory went more smoothly than any he had done before.During my 18 months with Slumberland, I trained 18 new employees. Because of my work ethic, management kept me busy on the front end. In addition to all of that work, I kept the back warehouse organized and clean. I assisted on.