Tarun Bajaj Email and Phone Number

Capabilities build of Collection Platform

Established the Program Management team enabling the Commercial Servicing teams (Operations team servicing the Commercial Card products) servicing out of the JAPA (Japan, Asia Pacific & Australia) region Team footprint enhanced into the Manila & Tokyo centresKey projects delivered with my team of Project Managers and Analysts•Successfully managed transitions and stabilized processes from US to India / Australia to Manila / Sydney to Kuala Lumpur•New Product Initiatives across… Show more Established the Program Management team enabling the Commercial Servicing teams (Operations team servicing the Commercial Card products) servicing out of the JAPA (Japan, Asia Pacific & Australia) region Team footprint enhanced into the Manila & Tokyo centresKey projects delivered with my team of Project Managers and Analysts•Successfully managed transitions and stabilized processes from US to India / Australia to Manila / Sydney to Kuala Lumpur•New Product Initiatives across US Small Business / US Corporate Card / Singapore Small Business Co-Brand Card•Servicing Tool deployments across the Commercial Servicing teams to enhance customer servicing. Build strong partnership with the technology teams; deploying functionalities with the technology teams leveraging the agile deployment framework•Regulatory Projects primarily focused for India across the changes being driven through RBI around Aadhaar / CKYC details •Deployed the Call Back Rate measurement metric within the servicing teamDefine Project Management principles within the team and building an innovative thinking across servicing team and support the bottoms up approach of ideation Show less

Effective transition of the Card Account Receivable (AR) system used for Corporate Cards in key European markets and JapanVisionPLUS deployed as the new AR platformMarkets bundled in 4 Projects as part of Program deployment across a 2-year roadmap Strategizing and executing Data Cleansing effort required for Japan market

Transitioned Balance Sheet Account reconciliation work from World Services unit based in Argentina and Mexico and improved the Ledger Ageing across the portfolio USD $4MM cost avoid delivered in 2014: improved the Gross Pay process Created a dynamic business-wise organisational structure designed to consolidate skill-based roles and responsibilities

Leading an operational team servicing the Corporate Card customers for India / HK / Singapore and ANZ markets and delivering the servicing metricsMigrated Corporate Card Email Servicing and Maintenance teams from Sydney to India New Product launches for the India Corporate team – Corporate Platinum, Online Applications Monitored customer experience ratings on overall satisfaction and Refer to Friend for program administrator servicing Managed E2E relationship for Business… Show more Leading an operational team servicing the Corporate Card customers for India / HK / Singapore and ANZ markets and delivering the servicing metricsMigrated Corporate Card Email Servicing and Maintenance teams from Sydney to India New Product launches for the India Corporate team – Corporate Platinum, Online Applications Monitored customer experience ratings on overall satisfaction and Refer to Friend for program administrator servicing Managed E2E relationship for Business Travel Account portfolio with Travel Management Companies and Corporates Show less

Product Consultant to JV Network Partner in MENA region to setup the BTA productDefine the product life cycle from Sales , Onboarding and ServicingGuided their technology partner in setting up the system requirements and interfaces to be developed while onboarding a client and travel management company

Corporate Servicing Customer ExperienceBusiness Travel Accounts

Bank Cash Teller and Customer ServiceCorporate Card AdministratorFraud Control Unit Disputes