Tarun Kumar
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Tarun Kumar Email & Phone Number

Senior Manager||Order to Cash|| Green Belt Certified||Power Platform Certified||Service Cloud-Salesforce Leader at Genpact
Location: Noida, Uttar Pradesh, India 8 work roles 1 school
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Current company
Genpact
Role
Senior Manager||Order to Cash|| Green Belt Certified||Power Platform Certified||Service Cloud-Salesforce Leader
Location
Noida, Uttar Pradesh, India
Company size
95060 employees

Who is Tarun Kumar? Overview

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Tarun Kumar is listed as Senior Manager||Order to Cash|| Green Belt Certified||Power Platform Certified||Service Cloud-Salesforce Leader at Genpact, a company with 95060 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Tarun Kumar.

Tarun Kumar previously worked as Senior Manager at Genpact and Manager at Genpact. Tarun Kumar holds Bachelor Of Commerce (B.Com.), Business/Commerce, General, A+ from Sri Venkateshwara University, Gajraula, J.P Nagar.

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Genpact

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Profile bio

About Tarun Kumar

With 14+ years in Order to Cash, including Collections, Deductions, Business Transformation, Customer Service, & MIS. I'm GB Certified and have B.COM Degree. Experienced Developer with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Management, Customer Service, Management Information Systems (MIS), and Business Process Improvement. Ready to drive Results!Currently, I lead a team of 15 FTEs as the collections/deductions Manager for a prominent CPG beverage global leader. I am responsible for driving SLA performance improvements through transformative strategies and in-house industrial solutions. I am actively involved in implementing innovative projects aimed at achieving clients savings and cost effective AIML automations. I am also facilitating knowledge transfer for both onshore and offshore operations, utilizing my expiries in Credit card operations, Bad-Debt recoveries and Charge-Off disputes resolutions. My proficient in SAP allows me to orchestrate an AR migrations toS4 HANA, and I am currently designing a solution for One Stop Shop for AR team for North America Region.

Current workplace

Tarun Kumar's current company

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Genpact
Genpact
Senior Manager||Order to Cash|| Green Belt Certified||Power Platform Certified||Service Cloud-Salesforce Leader
new york, new york, united states
Website
genpact.com
Employees
95060
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8 roles

Tarun Kumar work experience

A career timeline built from the work history available for this profile.

Senior Manager

Current
Genpact

Noida, Uttar Pradesh, India

  • Review daily key operational variables for the process in Collections & Deductions COE.
  • Identify potential people issues amongst the team & resolve the same on a proactive basis
  • Assess training needs, provide training opportunities and train new hires and existing staff
  • Appropriately use Rewards & Recognition to energize to motivate Team Members
  • Handled a team of 30+ FTE’s.
  • I had several champs reporting in to me for their skill enhancement and improving their process knowledge and analytical skills.
Nov 2024 - Present

Manager

Genpact

Noida, Uttar Pradesh, India

  • Review daily key operational variables for the process in Collections & Deductions COE.
  • Identify potential people issues amongst the team & resolve the same on a proactive basis
  • Assess training needs, provide training opportunities and train new hires and existing staff
  • Appropriately use Rewards & Recognition to energize to motivate Team Members
  • Scheduling and Staffing – Preparing the agent roster on a weekly basis by taking inputs from the SME's, matching them with the seats available and ensuring that staffing is appropriate.
  • Handled a team of 15 FTE’s.
Nov 2022 - Nov 2024

Assistant Manager

Genpact

Noida, Uttar Pradesh, India

  • Review daily key operational variables for the process.
  • Identify potential people issues amongst the team & resolve the same on a proactive basis
  • Assess training needs, provide training opportunities and train new hires and existing staff
  • Appropriately use Rewards & Recognition to energize to motivate Team Members
  • Worked as the Return to Office (RTO) SPOC for the entire process wherein I designed and initiate the RTO for entire OTC Business.
  • I had a team of 2 SME's reporting in to me who take care of the complex customers, escalations and the Service level.
Apr 2021 - Nov 2022

Accounts Receivable Team Lead

Genpact

Noida, Uttar Pradesh, India

Selected by leadership team for promotion.Managing an 6-persons team in accounts receivable and analyst.

Sep 2017 - Mar 2021

Senior Subject Matter Expert

Genpact

Gurgaon, Haryana, India

Managed an 14-persons team in collections of bad debt & partnered with MIS Team to generate performance.

Dec 2014 - Sep 2017

Senior Associate

Jindal Intellicom Limited

West Delhi, Delhi, India

Developed Analytical Skills.Managed an 4 persons team in accounts receivable.Developed fortnightly and monthly reporting Skills.Developed Training and Development skills.

Jan 2011 - May 2014

Contact Representative

Aegis Bpo

Gurgaon, Haryana, India

Had a good hand of 3rd Party Collection

May 2009 - Mar 2010
Team & coworkers

Colleagues at Genpact

Other employees you can reach at genpact.com. View company contacts for 95060 employees →

SS Shubham Sharma Shubham Sharma Colleague at Genpact Noida, Uttar Pradesh, India, India View → GR Giri R Giri R Colleague at Genpact Bengaluru, Karnataka, India, India View → ZN Zoobia Naseer Zoobia Naseer Colleague at Genpact Noida, Uttar Pradesh, India, India View → RP Robin Pal Robin Pal Colleague at Genpact Faridabad, Haryana, India, India View → AD Akash Devakari Akash Devakari Colleague at Genpact Hyderabad, Telangana, India, India View → SH Shirley Harris Shirley Harris Colleague at Genpact Jaipur, Rajasthan, India, India View → OM Oana Morosan Oana Morosan Colleague at Genpact Romania, Romania View → AV Abhinav Verma Abhinav Verma Colleague at Genpact Jaipur, Rajasthan, India, India View → RG Ruchi Garg Ruchi Garg Colleague at Genpact Gurugram, Haryana, India, India View → CR Choudhari Rahul Choudhari Rahul Colleague at Genpact Jaipur, Rajasthan, India, India View →
1 education record

Tarun Kumar education

FAQ

Frequently asked questions about Tarun Kumar

Quick answers generated from the profile data available on this page.

What company does Tarun Kumar work for?

Tarun Kumar works for Genpact.

What is Tarun Kumar's role at Genpact?

Tarun Kumar is listed as Senior Manager||Order to Cash|| Green Belt Certified||Power Platform Certified||Service Cloud-Salesforce Leader at Genpact.

Where is Tarun Kumar based?

Tarun Kumar is based in Noida, Uttar Pradesh, India while working with Genpact.

What companies has Tarun Kumar worked for?

Tarun Kumar has worked for Genpact, Jindal Intellicom Limited, The Receivable Management Services Corporation (Rms), and Aegis Bpo.

Who are Tarun Kumar's colleagues at Genpact?

Tarun Kumar's colleagues at Genpact include Shubham Sharma, Giri R, Zoobia Naseer, Robin Pal, and Akash Devakari.

How can I contact Tarun Kumar?

You can use AeroLeads to view verified contact signals for Tarun Kumar at Genpact, including work email, phone, and LinkedIn data when available.

What schools did Tarun Kumar attend?

Tarun Kumar holds Bachelor Of Commerce (B.Com.), Business/Commerce, General, A+ from Sri Venkateshwara University, Gajraula, J.P Nagar.

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