Tarun Mathur Email & Phone Number

Pune, Maharashtra, India

• IT Operations / IT Service Management.• End User Support Management.• Vendor Management• IT Asset Management & Asset Dispositions • Manufacturing Shop Floor IT Operation Management ( LCD,BMS,REF,RAC and WM Line)• Basic in Network / Hardware• Manage Auto Digital Work Instruction System (Video Based WI on Critical Stage )• Active Directory Group Policy Objects ,Symantec End point, Network Printer• N-Computing Device & Lenovo EMC PX12-400R Server Rack Mounting (HPE DL 380 G9 Server, HP Prolient DL 380P Server)

Pune, Maharashtra, India

• Established security policies and procedures that encompassed redesign of the network infrastructure.• Directed initiative to improve the stability of the platform by integrating server and website monitoring• Managing 24*7 Service Desk as a part of Service Desk Management.• Ensuring that service delivery takes place based on the Service level agreements.• Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the IT teams.• Conduct weekly review meeting with Vendor on Breakdown Calls, ensuring prompt closure of pending issues at sites.• Maintain SLA doc for all the activities performed by the team, collect performance data, analyze and publish.• Responsible for providing daily HARDWARE, LAN & SOFTWARE support to variety of desktop computers & laptops like Acer, LG, DELL and HP etc.

Pune, Maharashtra, India

• Install, upgrade, support and troubleshoot XP, Windows 7and Windows 10.• Email & User account administration, i.e., account creation and management and password resets on Active Directory.• Essential Office network setup and administration experience.• Diagnosed and resolved user issues with MS Outlook Mail Client 2007,Office 2007 (Word, Excel, etc.), Oracle 7.3.4,Java• Troubleshooting, installing and updating desktop PC hardware, software, printers and other peripherals • Configure antivirus software to fully protect IT environment.• Installed both computer hardware and software.• Answered new hire questions regarding Microsoft Office.• Trained staff on a new employee computer access protocol.

Bhopal, Madhya Pradesh, India

• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, email servers, computer conferencing systems, application servers and administrative systems.• Responsible for Asset Management System (PC, Server, Hardware and Software inventory) • Responsible for Weekly Report and Monthly Report (IT support Issue and Call Report) • Install, upgrade, support and troubleshoot XP, Windows 7and Windows 10.• Email & User account administration, i.e., account creation and management and password resets on Active Directory.• Essential Office network setup and administration experience.• Diagnosed and resolved user issues with MS Outlook Mail Client 2007,Office 2007 (Word, Excel, etc.), Oracle 7.3.4,Java• Troubleshooting, installing and updating desktop PC hardware, software, printers and other peripherals

Bhopal, Madhya Pradesh, India

• Handling HCL Desktop’s, HCL Laptop’s, IBM Laptop’s And Dell Laptop’s & handling network of 75 systems and troubleshooting the applications in the Regional Office & other Branch Office.• Handled server support with security policies and engaged in troubleshoot the desktop problems.• Managed Windows 2003 Server, LAN, Print Server, Windows XP Professional and Network Printer.• Attended and closed calls related to Hardware, Software, Peripherals and Network Connectivity as per SLA.• Administration of Lotus Notes Local Server Administration & Lotus Notes Client 7.• Backups and Restore using VERITAS Backup Exec 10.0.• Managed Antivirus Software MacAfee Enterprise Edition 8.1. • Regularly updated HO with information as per MIS.• Managed IT Stores & User Level Training of Employees.• Hardware/Networking Problem Solution in LAN & WAN Environment.