Over 16 years of extensive Team Leader IT Production Support experience in both federal and commercial environment. Demonstrated abilityin the provision of customer support services. Includes establishment of the client base, extensive customer servicing, consistently met/exceeded goalsand management programs. Extensive experience in facilitation operation procedures. Respond to customer complaints, resolve problem elements andinventory control. Exceptional communication/interpersonal and organizationskills.
Listed skills include Dns/Dhcp, Installation And Configuration Veritas Backup Exec 10.0 And Nt Backup, and Server Configurations Of Microsoft 2003 Server.