Tarun Patel Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, On, Canada

Setup, troubleshoot, and supported system running Win XP-10, Android, Ubiquiti UniFi, HP ProCurve, KDS, Avaya and Epson Printers.Integrated company software with Moneris, First Data Clovers, and Global Payments payment processing systems.Provide technical support to end users as part of help desk and Worked with Software programmers and QA’s to remotely assist client using UltraVNC, WinVNC, RDP, TeamViewer.Installed and managed 2008, 2014, and 2016 SQL Servers and Imaged systems using Macrium Reflect with setting up Firewalls. Staged and installed in tandem with client IT departments to integrate our system with Switches and Routers and isolate the network.Configured and deployed new laptops and desktops for internal employees and maintained meticulous records and documentation of all work performed.Trained new employees for Field Service while managing other client projects with minimal supervision and errors.Tracked customer issues, actions taken in ticketing system includes troubleshooting, resolving and following up with client once the issue has been fixed.Clients ranging from small single computer system to large 100+ systems large scale in North America, Europe and Middle East.Troubleshoot display, Access points, Servers and power supply issues on a diverse range of hardware.

Toronto, Canada Area

Install, maintain, repair fiber and copper-based telecommunications equipment, products, and services with providing exceptional customer experience for the company’s clients. Diagnose technical problems received, troubleshoot them and ensuring smooth functioning of all hardware and also reviewing the blueprints to follow protocols of the company.Educate the customer about router features such as its GUI, testing, analyzing and monitoring the personal network in the GUI. Perform upgrades on the existing system and test them to ensure that all network connectivity issues are administered and resolved.Worked independently and also collaboratively with other technicians while in the field to resolve technical obstacles and overall provide better customer support experience.Acted as an ambassador by professionally representing the Bell brand.

Toronto, Canada Area

Assisted in front-end web development implementing CSS, HTML and JavaScript. Maintained and updated the back-end part of the website using PHP and also deployed code to see the real time result. Familiar with building websites and customizing it with the use of WordPress, OpenCart and some other CMS technologies.Tested, debugged and proofread the website documentation with its setup according to client’s requirements.

Toronto, Canada Area

Prioritized work by maintaining constant surveillance of assigned areas providing maximum visibility. Communicated clearly with the client, their employees, guests, and visitors in an expedient and professional manner. Proven organizational skills with completing incident reports, daily activity reports, or other written documents as requested.

Post Graduate Diploma, Computer Software And Database Development

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Volleyball team, Anti-Tobacco Campaign.