Click to add a video, image, document, presentation...Click to edit position titleAssistant Service ManagerClick to edit company name ADCOM INDIA PVT.LTDClick to edit position time period, followed by position location nameDecember 2014 – Present (1 year 1 month)DelhiClick to edit position descriptionHandling all 2nd party service center Operation All India of Mobile Service centers. Planning for New Service Center as required by Sales Team & HO  Planning &… Show more Click to add a video, image, document, presentation...Click to edit position titleAssistant Service ManagerClick to edit company name ADCOM INDIA PVT.LTDClick to edit position time period, followed by position location nameDecember 2014 – Present (1 year 1 month)DelhiClick to edit position descriptionHandling all 2nd party service center Operation All India of Mobile Service centers. Planning for New Service Center as required by Sales Team & HO  Planning & managing all things related to service. Planning for visit distributor and dealer point as per requirement. All service related information’s pass to all service centers. Check all claims of service center. Randomly Planning for Physical Part & OW calls audit of Service Center. Implementation of all process & Policies of BQClient Relationship Management Interfacing with Corporate for ascertaining requirements and delivering need based product solutions Ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & Standard Service Quality Norms Maintaining excellent relations with clients to generate avenues for further businessChannel Management Enabling business growth by developing a network of Channel Partners across assigned territories Commissioning and launching Authorized Service Centers as per company standards, monitoring day to day operations Guiding and training Partners to accomplish set revenue and business targets Show less

Handling all 2nd party service center Operation All India of Mobile Service centers. Planning for New Service Center as required by Sales Team & HO  Planning & managing all things related to service. Planning for visit distributor and dealer point as per requirement. All service related information’s pass to all service centers. Check all claims of service center. Randomly Planning for Physical Part & OW calls audit of Service Center. Implementation of… Show more Handling all 2nd party service center Operation All India of Mobile Service centers. Planning for New Service Center as required by Sales Team & HO  Planning & managing all things related to service. Planning for visit distributor and dealer point as per requirement. All service related information’s pass to all service centers. Check all claims of service center. Randomly Planning for Physical Part & OW calls audit of Service Center. Implementation of all process & Policies of BQClient Relationship Management Interfacing with Corporate for ascertaining requirements and delivering need based product solutions Ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & Standard Service Quality Norms Maintaining excellent relations with clients to generate avenues for further businessChannel Management Enabling business growth by developing a network of Channel Partners across assigned territories Commissioning and launching Authorized Service Centers as per company standards, monitoring day to day operations Guiding and training Partners to accomplish set revenue and business targets Show less

Handling North & East region total 109 no’s of Mobile Service centers.Business Development Analyzing business potential, conceptualizing & executing strategies to drive sales, augment sales & service revenue and achieve desired targets Monitoring competitor activities and devising effective counter measures Identifying new market segments and tapping profitable business opportunitiesClient Relationship Management Interfacing with Corporate for… Show more Handling North & East region total 109 no’s of Mobile Service centers.Business Development Analyzing business potential, conceptualizing & executing strategies to drive sales, augment sales & service revenue and achieve desired targets Monitoring competitor activities and devising effective counter measures Identifying new market segments and tapping profitable business opportunitiesClient Relationship Management Interfacing with Corporate for ascertaining requirements and delivering need based product solutions Ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & Standard Service Quality Norms Maintaining excellent relations with clients to generate avenues for further business Show less

Customer Service Operations Managing customer service operations inclusive of conceptualizing & implementing plans; managing teams with focus on achieving revenue targets & service delivery metrics Implementing policies & procedures; developing / streamlining systems and handling Warranty Adhering to service procedures with focus on optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum Taking escalations for resolving critical… Show more Customer Service Operations Managing customer service operations inclusive of conceptualizing & implementing plans; managing teams with focus on achieving revenue targets & service delivery metrics Implementing policies & procedures; developing / streamlining systems and handling Warranty Adhering to service procedures with focus on optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum Taking escalations for resolving critical issues; ensuring that areas of concern are worked upon for improved service levels Identifying overdue payments and implementing result oriented collection plans to manage delinquency within pre-set norms. Focusing on generation of revenue through sales of Services and Parts Preparing MIS reports to facilitate strategic decision making by management Show less

Job Responsibility Coordination with customers for availability and call allocation. To direct and coordinate activities for sales, service and responsible for overall function of the given territory  To ensure smooth functioning of all the services centers• Managing own call logs on Software.• Team Management and team motivation plans designing.• Responsible for Customer satisfaction.

Job Responsibility• Administrative tasks• Centre Operations (Electricity bills, Phone Bills etc.)• Feedback updates from customers.• Visits to clients for Escalation resolution.