Experienced Customer Support SpecialistDemonstrated experience in the use of Helpdesk or support problem management systems such as Zendesk and Salesforce.Well developed communication, telephone and problem solving skills.Able to work autonomously, requiring minimal instructions and guidance for the technology.A demonstrated track record in troubleshooting problems to successful conclusion.Ability to successfully negotiate with external and internal clients and providers to resolve issues.Proven ability to be a customer focused and a team player.

• Sending out the Activation Emails for different E-commerce platforms.• Investigating issues raised by merchants. Handling escalated calls by empathizing and then de-escalating by offering first call resolution.• Contacting clients regarding any post-integration challenges and offer timely resolution.• Diagnosed and resolved login issues, device activations, and user permission modifications for merchants. • Provided support, conducted root cause analysis, and ensured timely updates are provided.• Conducted merchant training sessions on Afterpay usage, guided them through processing test orders, and provided refund training.• Provided training sessions for medical practices on processing Bulk bills and Patient Claims.• Assigned to provide confirmed transaction counts to Medicare based on received End of Day (EOD) files for all claims processed through Medicare Easy claim software.